Megan Chapdelaine
Vermontville,MI
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Automobile Services. Excelled in fleet management and problem resolution, boosting efficiency and compliance. Skilled in team leadership and vehicle maintenance, consistently achieving targets and fostering customer loyalty. Formerly a key player at Myles Construction, adept at workload management and maintaining high safety standards.
Overview
5
5
years of professional experience
Work History
Lot Attendant Manager
Automobile Services
Howell, MI
02.2022 - 12.2022
- Streamlined parking procedures for improved vehicle flow and reduced wait times.
- Actively sought opportunities for process improvements within the lot, resulting in increased efficiency and customer satisfaction.
- Achieved consistent compliance with local regulations through proactive planning and thorough documentation practices.
- Cultivated positive relationships with customers, addressing concerns promptly and professionally for enhanced loyalty and repeat business.
- Enhanced customer satisfaction by efficiently managing the lot and maintaining a clean, organized environment.
- Ensured timely vehicle retrieval by closely monitoring staff performance and providing constructive feedback.
- Conducted regular inventory audits to maintain accurate records of vehicles on the lot.
- Managed daily operations, scheduling, and oversight of a team of lot attendants to ensure top-notch service delivery.
- Monitored employee performance metrics, providing ongoing coaching for continuous improvement in service quality.
- Maintained a safe working environment by enforcing strict adherence to safety protocols and guidelines.
- Increased lot capacity with strategic space utilization and innovative parking solutions.
- Added and maintained key tags, inspection decals and window stickers for Number vehicles on sales lot.
Laborer
Myles Construction
Lansing, MI
01.2020 - 01.2022
- Understood and followed verbal and written instructions to complete work correctly.
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained organized and clean work areas at all times on job sites.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Prepared job sites by removing debris and setting up materials and tools.
- Performed general housekeeping and cleaning tasks.
Sales Consultant Representative
Dick Scott Motor Mall
Fowlerville, MI
01.2018 - 12.2018
- Collaborated with team members to achieve monthly and quarterly sales targets consistently.
- Negotiated contracts with clients, ensuring mutually beneficial terms for both parties involved.
- Enhanced customer satisfaction by providing personalized product recommendations based on their needs and preferences.
- Participated in weekly meetings with management to report on sales progress, discuss strategies for improvement, or highlight successes achieved during the period.
- Conducted product demonstrations for potential clients, leading to increased product awareness and sales conversions.
- Attended trade shows and conferences to represent the company professionally while expanding industry knowledge and connections.
- Worked closely with marketing teams to align sales initiatives and promotional materials to maximize overall results.
Education
G.E.D - Basic
Michigan Youth Challenge Academy
Battle Creek, MI06.2014
Skills
- Vehicle Inspection
- Incident Reporting
- Workload Management
- Policy Enforcement
- Inventory Maintenance
- Vehicle Maintenance
- Fleet Management
- Vehicle operation
- Customer Service
- Computer Skills
- Team Leadership
- Problem Resolution
- Training and Development
- Good Judgment
Timeline
Lot Attendant Manager
Automobile Services
02.2022 - 12.2022
Laborer
Myles Construction
01.2020 - 01.2022
Sales Consultant Representative
Dick Scott Motor Mall
01.2018 - 12.2018
G.E.D - Basic
Michigan Youth Challenge Academy