Daniel Luis Avila
San Rafael,CA
Summary
Versatile loan processing professional specializing in customer service and bank standards. Excellent communicator and decision maker with a strong eye for detail and a proactive nature.
Customer-oriented Pharmacy Technician Trainee with two years of experience in effectively resolving insurance issues with extensive medical terminology knowledge. Strong background in retail environments with outstanding customer service, problem-solving, and sales skills. Detail-oriented team player with an ability to handle multiple projects simultaneously with a high degree of accuracy while providing exceptional customer service. Excited to launch a career with a more promising company that facilitates growth career and skill wise.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Pharmacy Technician In Training/Store Associate
CVS Pharmacy
04.2022 - 07.2024
- Increased pharmacy productivity through effective prioritization of tasks during high volume periods without compromising quality or accuracy of service delivery.
- Assisted in training new pharmacy technicians, sharing knowledge of best practices and contributing to a positive team dynamic.
- Expedited order fulfillment by efficiently managing the flow of incoming prescriptions from intake to dispensing stages.
- Ensured regulatory compliance by adhering to federal laws, state regulations, company policies, and professional standards while performing daily tasks.
- Managed insurance claim processing with accuracy, resolving any discrepancies to ensure seamless billing transactions for customers.
- Contributed to increased revenue through promoting store programs such as loyalty cards, flu shots, and immunization services.
- Participated in continuing education programs, staying current on industry trends and advancements to deliver exceptional patient care consistently.
- Managed a line of 20 patients from out the door and informed people of operating hours that changed abruptly in my first month of working when the pharmacy was vastly understaffed.
- Collaborated with healthcare professionals for accurate prescription interpretation and timely medication dispensing.
Home Loan Processor
Global City Marketing Solutions
06.2013 - 10.2013
- Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
- Set up and completed loan submission packages.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
Data Transcriber
Envirotest
05.2010 - 11.2010
- Located and corrected data entry errors and reported to management.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Tracked and maintained records for accounting department.
Education
Associate of Arts - ABDFILM
De La Salle College Of Saint Benilde
High School Diploma -
Shekinah Christian Training Center
04.2007
Skills
- Work Ethic
- Flexibility/Adaptability
- Problem-solving skills
- Teamwork
- Salesmanship
- Active Listening
- Critical thinking
- Outstanding interpersonal abilities
- Effective communication skills
- Quality Control Procedures
- Labeling Accuracy
- Pharmacy Software Proficiency
- Tagalog
Certification
- PSYCH-K® Basic Workshop Instructor Training
Timeline
Pharmacy Technician In Training/Store Associate
CVS Pharmacy
04.2022 - 07.2024
Home Loan Processor
Global City Marketing Solutions
06.2013 - 10.2013
Data Transcriber
Envirotest
05.2010 - 11.2010
Associate of Arts - ABDFILM
De La Salle College Of Saint Benilde
High School Diploma -
Shekinah Christian Training Center