Summary
Overview
Work History
Education
Skills
Experience
Certification
Awards And Promotions
Knowledge And Skills
Timeline
Generic

Elbin Arocho

Wimauma,USA

Summary

Bilingual Management Lead with extensive experience in merchandise & operational excellence, who positive impact and coach support team talents to delivery an outstanding customer service experience in order to drive sales and profit.

Overview

16
16
years of professional experience
1
1
Certification

Work History

ASM/Store Manager Training

Rural King Corp.
Spring Hill, USA
08.2016 - Current
  • Partner & Collaborate with the Store Manager to ensure outstanding quality customer service, staff supervision, training directs personnel and coordinate the effort to build revenue that will meet sales goals.
  • Continually develop product knowledge and gain a greater understanding of the day-to-day department store operations, customer service, and merchandising.
  • Train floater and associates working in area with store standards, pricing integrity and product knowledge.
  • Execute the inventory maintenance (scanning outs), cycle counts, merchandising pricing changes stocking, POG, zoning strategies and practices for the department.
  • Initiate outstanding sales and service, maintain exceptional store safety, appearance, & cleanliness.
  • Assist the District Developing & Training a team on merchandize and POG’s when opening new stores.
  • Assist customers with purchasing decisions, merchandise, promote and support BOPIS/Curve side, Special online Orders, Sign on Company Credit Card, Reward Program, and Metrics Goals.

Merchandise Operations Lead

JCPenney Corp.
Elizabethtown, USA
09.2009 - 08.2016
  • Collaborate with Store Manager the store merchandising and customer services operation.
  • Support store merchandise execution, presentation and replenishment by supervising, training and engaging support teams, delivering operational excellence and outstanding customer services experience, promote JCP brands, gifts cards, enrollment of JCP credit card, enforce laws, policy & procedures and support all company programs.
  • Engages & validates Pricing/Signing team and monthly Visual.
  • Oversees stockroom organizations, door to floor team productivity, restock, RFID program, and inventory control.
  • Consistently uses the coaching for growth model to enhance associate effectiveness, opportunities, attendance and established performance standards for the roll.
  • Open/closed, bench marketing and financial business result.

Education

Bachelor - Business Commercial Administration

Inter American University
San Juan, Puerto Rico

Skills

  • Interpersonal communication
  • Verbal communication
  • Writing communication
  • Problem solving
  • Leadership
  • Organizational skills
  • Work ethic
  • Decision making
  • Flexibility
  • Efficiency
  • Multi-tasking
  • Coordination
  • Analysis
  • Meeting deadlines
  • Attention to detail
  • Ability to work without supervision

Experience

15+ years, 15+ years, Fluent in English, Fluent in Spanish

Certification

I certify, to the best of my knowledge and belief, all of the information on and attached to this Resume is true, correct, complete & made in good faith.

Awards And Promotions

  • 2022-24, District Top sales Profit
  • 2016-2019, Top sales in the Company
  • 2017, District Top Sale for 4th qt 2016
  • 2014, Mid Atlantic Market’s Lead Top Award for 4th qt 2013 in Sales Growth, Profit Performance, Customer Experience, and Leadership Development.

Knowledge And Skills

  • Demonstrated interpersonal verbal and writing communications
  • High energetic and creative problem solving skills.
  • Demonstrated leadership, organizational skills & work ethic
  • Problem solving skills through appropriate decision making
  • Ability to interact in a fast paced environment, remaining flexible, and efficient
  • Ability to multi-task, coordinate, analyze, and meet deadlines in a detail manner
  • Ability to work without supervision

Timeline

ASM/Store Manager Training

Rural King Corp.
08.2016 - Current

Merchandise Operations Lead

JCPenney Corp.
09.2009 - 08.2016

Bachelor - Business Commercial Administration

Inter American University

Similar Profiles

CREATE PROFILE