Catherine Icabandi

• Supervise approximately 20 employees, providing daily leadership, direction, and coaching.
• Lead store operations and assume management responsibility when the Store Manager is absent.
• Hold store keys and perform opening and closing procedures, ensuring the store is properly secured and prepared for business.
• Scheduled employees and delegated daily responsibilities to achieve optimal store coverage.
• Conducted employee performance coaching and documentation to align with company policies and enhance team development.
• Served as Training Captain for approximately one year, training and onboarding new employees.
• Train and coach new hires on cashiering, stocking, customer service, safety, and store procedures.
• Participate in hiring and interview events and assist with selecting new employees.
• Managed inventory processes, including tracking stock levels and organizing merchandise displays. and receive deliveries, ensuring merchandise is properly handled, stocked, and organized.
• Handle cash management and store deposits according to company procedures.
• Assist with store emergencies and operational disruptions, including power outages, while helping maintain employee and customer safety.
• Address customer concerns and resolve operational issues professionally.
• Maintain store cleanliness, safety, organization, and company standards.
• Support staffing and employee scheduling to maintain efficient store coverage and productivity.
• Manage inventory activities including receiving, stocking, replenishment, and merchandise organization.

• Oversaw daily restaurant operations in fast-paced, high-volume environment, ensuring service quality and customer satisfaction.
• Supervised employees and delegated responsibilities to optimize workflow and maintain operational efficiency.
• Trained, coached, and supported employees in customer service, food safety, and company procedures.
• Handled customer concerns and resolved issues professionally.
• Monitored food quality, cleanliness, and safety standards.
• Managed inventory and monitored product levels and supplies.
• Assisted with opening and closing procedures.

• Worked closely with management and crew members to meet operational and customer service goals.

• Processed customer transactions accurately using POS systems.
• Handled cash, credit/debit, and other forms of payment.
• Delivered friendly, efficient customer service to enhance customer experience.
• Assisted customers with questions and product inquiries.
• Ensured a clean, organized checkout area to facilitate smooth transactions.

• Adhered to company procedures for cash handling and customer service to maintain compliance and customer trust.