Catherine Brandies
Milwaukee,WI
Summary
Customer focused retail leader with experience in jewelry sales, consultative selling, customer relationship building, team leadership, store operations, training, and sales goal achievement. Currently serving as an Assistant Store Manager at Signet Jewelers by Banter by Piercing Pagoda, supporting sales performance, customer experience, floor supervision, team development, and daily operations. Brings additional leadership experience from multi-facility assisted living operations, along with experience in social media management, hospitality, caregiving, and customer service.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Assistant Store Manager (ASM)
Banter by Piercing Pagoda
Wauwatosa, WI
10.2025 - Current
- One of my favorite things about this position is that I get to travel to multiple stores across WI/IL/MN region to help support, team build, and drive sales in each store I go to!
- Achieve and surpass individual and team sales targets in a fast paced retail environment.
- Drove jewelry sales through consultative selling, relationship building, needs discovery, and objection handling to enhance customer satisfaction.
- Present jewelry products, features, benefits, protection plans, and financing options to increase customer value and support store sales goals.
- Supported daily store operations, supervised floor activities, and executed merchandising strategies to improve customer experience.
- Assisted leadership in training, coaching, and developing team members to sustain a customer-focused sales environment.
- Partner with team members and leadership to deliver exceptional customer service and consistent store execution.
DoorDash Delivery Driver
DoorDash
01.2024 - Current
- Completed 1,010+ deliveries and maintained a 4.84/5 customer rating as documented in the resume.
- Managed customer communication, ensured order accuracy, and coordinated time-sensitive service and delivery logistics.
- Operated remotely during assignments
Social Media Manager
Brisson Security Inc.
08.2023 - Current
- Oversaw social media responsibilities and content activities in a remote work environment.
- Worked remotely on various projects
- Developed content strategies aligned with Brisson Security's brand identity.
- Managed and scheduled social media posts across multiple platforms.
- Engaged with followers to foster community and brand loyalty.
Greater & Guest Experience Ambassador
Benchmark, Pyramid Luxury & Lifestyle
Wind Point, WI
06.2025 - 11.2025
- Welcomed guests and tour members, provided directions, supported campus security, ensured a positive and safe guest experience.
- Welcomed guests and ensured smooth check-in experiences.
- Provided detailed information about hotel amenities and local attractions.
- Resolved guest inquiries and complaints with professionalism and empathy.
Sales Associate / Head Cashier
Value Village
Racine, WI
07.2025 - 08.2025
- Enhanced customer experience through effective jewelry merchandising, cashiering, store organization, sanitation, and customer service.
Barista
ARCH
11.2023 - 12.2023
- Worked seasonally to support increased customer demand during peak periods.
- Prepared and served a variety of coffee beverages to customer specifications.
- Maintained cleanliness and organization of workstations and dining areas.
- Operated espresso machines and brewing equipment efficiently during peak hours.
Lead Personal Care Worker (Lead PCW)
Our Way Inc.
Merrill, WI
11.2017 - 11.2023
- Served as a lead staff member supporting team members, consistent procedures, and resident/client needs.
- Facilitated scheduling, on-call rotations, compliance requirements, and daily operations coordination to ensure smooth facility functioning.
- Supported operations across multiple assisted-living facilities while maintaining standards for resident care, safety, and independence.
- Collaborated with nurses, physicians, emergency departments, and other professionals to coordinate appointments and enhance resident care.
- Assisted with scheduling, on-call rotations, monthly compliance requirements, and daily operational coordination.
- Championed residents' rights, safety, and quality of life while effectively managing competing priorities.
Behavior Technician
Caravel Autism Health
Rothschild, WI
04.2022 - 11.2022
- Implemented behavior intervention plans for clients with autism.
- Implemented ABA therapy techniques to support skill development and behavioral improvement under BCBA supervision.
- Assisted in data collection and analysis to track client progress.
- Collaborated with families to develop personalized care strategies.
Assistant Teacher
St. Edwards Child Development Center
Racine, WI
10.2016 - 11.2017
- Supported classroom operations, engaged with children from infancy through school age, prepared nutritious meals and snacks, and assisted teachers to enhance learning experiences across classrooms.
- Assisted lead teacher in developing engaging lesson plans for diverse learning styles.
- Supervised children during classroom activities and ensured a safe environment.
- Facilitated small group discussions to enhance children's social skills and cooperation.
Child Care Teacher
Festival Foods
Racine, WI
01.2016 - 01.2016
- Supervised children during daily activities and ensured a safe environment.
- Fostered positive relationships with families through regular communication and updates.
- Provided childcare in the store nursery and assisted cashiers.
Crew Member
Little Caesars
Racine, WI
01.2015 - 01.2016
- Assisted in food preparation during peak service hours, sanitation, customer service, cashiering, and daily operation.
- Supported food preparation during peak service hours, ensuring efficient operations and high sanitation standards.
- Prepared pizzas by following standardized recipes and maintaining quality standards.
- Delivered exceptional customer service by accurately taking orders and promptly addressing inquiries.
Cashier / Customer Service
Taco Bell
01.2014 - 01.2014
Education
High School Diploma -
Case High School
Racine, WIGeneral Medical Studies
Northcentral Technical College
Wausau, WISkills
- Sales Goal Achievement
- Retail Sales & Customer Experience
- Objection Handling
- Jewelry Sales
- Customer Engagement
- Customer service
- Store operations
- Store organization
- Floor Supervision
- Shift scheduling
- Sales Reporting
- Marketing and promotions
- Retail Promotions
- Visual Merchandising
- Merchandising
- Cash Handling
- POS systems operations
- Inventory Management
- Team Leadership
- Mentoring and coaching
- Employee Training
- New hire training
- Team building and leadership
- Assignment delegation
- Work prioritization
- Time Management
- Relationship management
- Leadership
- Management
- Security
- Data collection
- Motivational techniques
- Customer Support
- Data collection
- Sales Reporting
- Customer Support
HONORS & AFFILIATIONS
- Title: Retail Sales & Operations Leader
- Driving License: Driver's License
Personal Information
- Title: Retail Sales & Operations Leader
Certification
CPR & First Aid, Certified Medication Technician, Caregiver Certification CBRF, Fire Safety, AED Certification, Certified Home Health Aide, Wisconsin Mandated Reporter, Driver's License
Timeline
Assistant Store Manager (ASM)
Banter by Piercing Pagoda
10.2025 - Current
Sales Associate / Head Cashier
Value Village
07.2025 - 08.2025
Greater & Guest Experience Ambassador
Benchmark, Pyramid Luxury & Lifestyle
06.2025 - 11.2025
DoorDash Delivery Driver
DoorDash
01.2024 - Current
Barista
ARCH
11.2023 - 12.2023
Social Media Manager
Brisson Security Inc.
08.2023 - Current
Behavior Technician
Caravel Autism Health
04.2022 - 11.2022
Lead Personal Care Worker (Lead PCW)
Our Way Inc.
11.2017 - 11.2023
Assistant Teacher
St. Edwards Child Development Center
10.2016 - 11.2017
Child Care Teacher
Festival Foods
01.2016 - 01.2016
Crew Member
Little Caesars
01.2015 - 01.2016
Cashier / Customer Service
Taco Bell
01.2014 - 01.2014
High School Diploma -
Case High School
General Medical Studies
Northcentral Technical College