Jacob Riedinger

• Support store manager in achieving daily, weekly, and monthly sales goals while maintaining high customer satisfaction.
• Train and mentor team members on sales techniques, product knowledge, and customer service strategies.
• Manage store operations including opening/closing procedures, cash handling, and daily deposits.
• Assist with scheduling staff and maintaining efficient store operations.
• Resolve customer concerns professionally to maintain brand loyalty and long-term client relationships.
• Contribute to a results-driven sales culture focused on exceeding performance targets.
• Recognized as a reliable team leader who frequently covers additional shifts and supports colleagues during staffing shortages.
• Volunteers to assist at multiple store locations when additional coverage is needed, ensuring smooth operations and consistent customer service.
• Helps maintain store performance during high-volume periods and staff absences by stepping into additional responsibilities.
• Sales Achievements:
  • Generated $309,708 in personal sales in FY 2024, contributing 24.6% of total store revenue ($1,257,263) and helping the store achieve 98.9% of annual sales plan.
  
  • Produced $261,983 in personal sales in FY 2025, representing 20.5% of total store revenue ($1,274,746) and supporting 89.5% of store sales plan attainment.
  
  • Drove $9,475 in repair sales in FY 2024, accounting for 31.3% of total store repair revenue, helping the store exceed plan at 165.4%.
  
  • Generated $6,256 in repair sales in FY 2025, contributing 20.5% of store repair revenue and helping achieve 94.8% of repair sales plan.
  
  • Maintained strong product protection performance with 40.2% warranty attachment in FY 2024 and 49% warranty attachment in FY 2025.
  
  • Averaged 3.7 credit applications per month, supporting store financing and customer purchasing power. Ranked among top sales performers in store based on revenue and warranty attachment rates.
  
  • GSI Certified jewelry professional with specialized product knowledge and customer consultation expertise.

• Delivered exceptional service at weddings, banquets, and private events in a fast-paced hospitality environment.
• Maintained professionalism while serving large guest groups and high-profile events.
• Collaborated closely with event staff to ensure seamless service, timely meal delivery, and guest satisfaction.
• Assisted with event setup, breakdown, and operational support to ensure successful execution of events.
• Demonstrated strong teamwork and communication skills while supporting colleagues during high-volume service.

• Maintained high standards of customer service in a busy theater environment by assisting guests, addressing concerns, and ensuring a positive experience.
• Increased concession sales through upselling and customer engagement techniques.
• Trained new employees on operational procedures and customer service standards.
• Assisted with resolving guest concerns to ensure positive experiences.