Natasha Hall
Mobile
Summary
Hardworking and experienced Manager with 15+ years in the quick service restaurant industry, specializing in team leadership and operational excellence. Proven track record of increasing sales by 15% and reducing turnover by 80%. Skilled in training and developing staff, maintaining high standards of customer service, and managing inventory effectively. Committed to fostering a positive work environment and enhancing customer satisfaction through strategic initiatives.
Overview
1
1
Language
1
1
Certification
7
7
years of professional experience
Work History
Assistant Store Manager
Church's Chicken
Mobile, AL
07.2025 - Current
- Trained and mentored staff on customer service protocols and operational procedures.
- Developed staff schedules to maintain optimal coverage during peak hours and events.
- Implemented inventory management practices to minimize waste and optimize stock levels.
- Supervised daily operations to ensure efficient workflow and adherence to quality standards.
Assistant General Manager
Hardee's
Foley, AL
06.2024 - Current
- Supported General Manager and assumed role in their absence to ensure operational continuity.
- Hired and trained new employees to enhance team capability.
- Trained current employees to prepare them for promotions and foster career development.
- Maintaining proper cash handling procedures.
- Perform inventory weekly and monthly
- Completing truck orders
- Scheduled employee shifts to ensure adequate coverage
Front of House Manager
Aloha Hospitalities
Mobile, AL
10.2023 - 06.2024
- Ensured store operations met Aloha Standards, delivering a legendary customer experience.
- Organized and managed voting process for determining MVP each month and submitted MVP employee for each month
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Drafted Front of House schedules each week
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Supervised daily operations to achieve performance and service standards.
- Cultivated strong relationships with staff, enhancing team morale and collaboration.
- Input new employees into the system and completed training packets.
- Order all beverages with various vendors
- Processed payments for credit and debit cards and returned proper change for cash transactions.
General Manager
Hardee's
Loxley, AL
03.2021 - 09.2023
- Assure store is run to company standards while maintaining high employee morale and decreasing turnover
- Boosted sales by 15% to enhance overall revenue. over previous year
- Developed and implemented strategies to increase sales and profitability.
- Analyzed food, supply, and labor costs to improve budgeting.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and executed sales and profitability strategies that aligned with company goals.
Team Leader
Chik-fil-A
Mobile, AL
09.2020 - 03.2021
- Collaborated with management to evaluate safety inspection preparedness
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Assist in training new and existing employees
- Perform all job positions within the kitchen
- Prepare and deliver customer orders
- Set performance expectations for the team, monitored progress towards goals, and provided constructive feedback.
- Supervised team to ensure adherence to procedures and quality standards
Assistant Manager
Zaxby's
Mobile, AL
07.2019 - 09.2020
- Worked closely with General Manager to create and implement a Steritech Action Plan to increase scores
- Handled all aspects of running a shift, including working with outside vendors to facilitate repairs and improvements
- Interviewed potential new employees and provided feedback to GM
- Addressed customer complaints directly to resolve issues effectively.
- Facilitated resolution of crew member conflicts to ensure team cohesion.
- Resolved conflicts between crew members.
- Interview potential new employees and report my thoughts to the GM
Assistant Manager
Five Guys
Mobile, AL
03.2019 - 07.2019
- Responsible for managing shifts and employees on a daily basis
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Trained new employees to uphold company standards and enhance service delivery.
- Enhanced store morale and employee retention through team-building initiatives.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Working with and learning from corporate leadership
- Performed bi-weekly inventory audits to maintain inventory integrity
- Coordinated truck and bread orders to meet store demands
- Twice weekly inventory
- Interviewing and hiring new employees
- Supervised daily operations to ensure alignment with performance, quality, and service standards.
Education
Bachelor of Science - Professional Health Management
University of South Alabama
Mobile, AL12-2018
Skills
- Store Management Experience
- Inventory management
- Scheduling
- Operations
- Operational procedures
- Labor Cost Analysis
- Profit & Loss
- Purchasing
- Quality assurance
- Customer support
- Patient service
- Team training
- Training and Development
- Employee onboarding
- Microsoft Excel supervision
- Leadership skills
- Management (10 years)
- Technical skills
- IT
- Training
- Quality control
- Office software proficiency
- Data entry
- Clerical experience
- Attention to detail
- Word processing
- Time management
- Communication skills
- Negotiation
- Client relationship management
- Client communication
- Conflict Management
- Team motivation
- Goal achievement
- Training
- Merchandising
- Retail sales
- Food service management
- Front desk
- POS
- Administrative experience
- Workspace organization
- Technical Proficiency
- Windows (10 years)
- Call center experience
- Typing
- Mechanical knowledge
- Organizational skills
- Quality assurance
- Clinical documentation
- Documentation review
- HIPAA
- Anatomy knowledge
- Employee onboarding
- Typing
- Merchandising
- Retail sales
- Staff supervision
- Mechanical knowledge
- Operations Management
- Team motivation
- Conflict Management
- Communication skills
- Client services
- CRM expertise
- Phone etiquette
- Microsoft Excel
- Team building
- Interviewing skills
- Food service management
Certification
- OSHA 30 Present
- ServSafe June 2030
- Driver's License
Languages
English
Timeline
Assistant Store Manager
Church's Chicken
07.2025 - Current
Assistant General Manager
Hardee's
06.2024 - Current
Front of House Manager
Aloha Hospitalities
10.2023 - 06.2024
General Manager
Hardee's
03.2021 - 09.2023
Team Leader
Chik-fil-A
09.2020 - 03.2021
Assistant Manager
Zaxby's
07.2019 - 09.2020
Assistant Manager
Five Guys
03.2019 - 07.2019
Bachelor of Science - Professional Health Management
University of South Alabama