Daniel Mays
East Lansing,MI
Summary
Dynamic professional with a proven track record in guest relations and issue resolution, honed across roles at notable employers including Potter Park Zoo. Excelled in enhancing guest experiences and safeguarding company assets. Skilled in exceptional communication and time management, contributing to significant improvements in customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Guest Services Associate
Potter Park Zoo
02.2024 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Gave information about area attractions and provided directions.
- Engaged guests entering facility and offered to assistance with wayfinding.
Cashier
The Home Depot
05.2023 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
Course Team Member
Tyrone Hills Golf Course
05.2022 - 08.2022
- Maintained productive, efficient approach to all tasks.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
Dishwasher/Busser
Beale Street Smokehouse
06.2019 - 08.2021
- Stepped into additional roles during busy times to boost coverage of important stations.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Followed supervisor instructions to complete tasks on time.
Education
Bachelor of Science - Advertising Management
Michigan State University
East Lansing, MI05.2025
High School Diploma -
Fenton Senior High School
Fenton, MI05.2021
Skills
- Company asset protection
- Guest Registration
- Exceptional communication
- Information confidentiality
- Listening Skills
- Complex Problem-Solving
- Quality Assurance
- Issue Resolution
- Guest Relations
- Guest engagement and assistance
- Time Management
- Writing and verbal communication
Timeline
Guest Services Associate
Potter Park Zoo
02.2024 - Current
Cashier
The Home Depot
05.2023 - 08.2023
Course Team Member
Tyrone Hills Golf Course
05.2022 - 08.2022
Dishwasher/Busser
Beale Street Smokehouse
06.2019 - 08.2021
Bachelor of Science - Advertising Management
Michigan State University
High School Diploma -
Fenton Senior High School
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