Hollyann Hicks
Goshen,KY
Summary
Highly experienced Sales and Customer Service Associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
4
4
years of professional experience
Work History
Guest Services Associate
Target
10.2023 - 03.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
- Gave information about area attractions and provided directions.
- Assisted guests with special requests to ensure a memorable stay and exceptional service.
- Contributed towards maintaining safety protocols within the property by reporting any suspicious activity or security concerns.
- Managed cash flows, audited tills and receipts and upheld store policies to increase profits.
Sales Associate
Mini Price Storage
08.2022 - 08.2023
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Front of House Team Member
The Bagel Baker
03.2020 - 08.2022
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Registered guest information on database to maintain accuracy and tracking information.
Assistant Manager
Shorebreak Pizza & Taphouse
10.2020 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Associate of Science - Business Analytics
Old Dominion University
Norfolk, VA04.2026
Associate of Science - Business Administration And Management
Tidewater Community College
Virginia Beach, VA03.2023
Skills
- Effective Selling Techniques
- Social Perceptiveness
- Customer Service
- Complex Problem-Solving
- Teamwork and Collaboration
- Patience and composure
- Complaint Management
- Company asset protection
- Cross-selling abilities
- Detail Oriented
Timeline
Guest Services Associate
Target
10.2023 - 03.2024
Sales Associate
Mini Price Storage
08.2022 - 08.2023
Assistant Manager
Shorebreak Pizza & Taphouse
10.2020 - 01.2022
Front of House Team Member
The Bagel Baker
03.2020 - 08.2022
Associate of Science - Business Analytics
Old Dominion University
Associate of Science - Business Administration And Management
Tidewater Community College
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