Paige Taylor Nock
North Olmsted,Ohio
Summary
Results-oriented leader with a proven track record in operational management and team leadership. Demonstrated expertise in enhancing efficiency, ensuring compliance, and driving quality improvements across various sectors. Adept at leading multidisciplinary teams, managing complex projects, and delivering superior service. Strong foundation in behavioral management, educational practices, and customer relations, complemented by technical acumen.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Guest Services Associate
Cleveland Cavaliers
09.2024 - Current
- Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
- Engaged guests entering facility and offered to assistance with wayfinding.
- Handled phone calls professionally, directing callers to appropriate departments or providing information as needed.
- Contributed towards maintaining safety protocols within the property by reporting any suspicious activity or security concerns.
- Developed rapport with guests by engaging in friendly conversations without compromising professionalism.
Assistant Director
A Kid's Place
06.2021 - Current
- Streamlined operational processes, enhancing efficiency, quality, and productivity through continuous oversight of daily operations and strategic projects.
- Guaranteed adherence to pertinent laws, regulations, and industry best practices.
- Maintained meticulous documentation in alignment with internal standards and regulatory requirements.
- Proactively addressed and resolved customer complaints, instituting process modifications to mitigate future issues.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
- Planned and executed successful special events, such as college fairs, open houses, and parent-teacher conferences.
- Implemented data-driven strategies for continuous improvement of instruction and curriculum alignment.
- Led task force to address and resolve critical operational issues, restoring service levels and customer satisfaction.
- Oversaw budget management, ensuring financial resources were allocated effectively to support strategic goals.
- Improved internal communication with introduction of monthly newsletter, keeping staff informed and engaged.
- Boosted staff morale and performance through implementation of comprehensive training and professional development program.
- Spearheaded development of new project management system, significantly improving project tracking and delivery timelines.
Lead Pre-K Teacher
A Kid's Place
06.2021 - 01.2024
- Catered to the unique developmental needs of each child through collaborative consultations with parents and individualized behavioral assessments.
- Exemplified positive behaviors to bolster children's self-esteem and social skills.
- Assisted in the development of IEPs for special education students.
Bartender Shift Manager
Berea Depot
12.2018 - 12.2019
- Assisted with training new employees on company policies and procedures.
- Participated in brainstorming sessions to generate ideas for marketing campaigns.
- Processed payments accurately and efficiently with POS system.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Maintained consistent inventory records by conducting regular audits of liquor supplies, adjusting orders as necessary based on demand trends.
Building Services
University of Tennessee
05.2018 - 12.2018
- Enhanced facility services, safety, and quality through the development and enforcement of vendor contract specifications, preventing cost overruns.
- Fostered a collaborative team environment through effective training and motivational strategies.
Bartender/Server
Damons Restaurant
12.2013 - 12.2017
Barista
Panera Bread
11.2011 - 12.2013
Education
Bachelor of Science - Psychology
Purdue University
11-2024
Certificate - Cybersecurity
Coursera
06-2024
Skills
- Applied Behavior Analysis
- Client Relationship Development
- Social skill development
- ABA techniques
- Skill Development
- Individualized Education Plans
- Leadership and Team Management
- Operational Excellence
- Customer Relations
- Time Management and Prioritization
- Effective Communication
- Proficiency in Microsoft Word and Excel
- Documentation and Compliance Review
- Crisis Management and Resolution
- Time management
- Listening skills
- Hospitality services
- Issue resolution
Affiliations
- Entry level farmer
- Butterfly watcher
- Experienced Lego builder
Languages
English
Native/ Bilingual
Spanish
Elementary
Certification
- CPR/First-aid certified
Timeline
Guest Services Associate
Cleveland Cavaliers
09.2024 - Current
Assistant Director
A Kid's Place
06.2021 - Current
Lead Pre-K Teacher
A Kid's Place
06.2021 - 01.2024
Bartender Shift Manager
Berea Depot
12.2018 - 12.2019
Building Services
University of Tennessee
05.2018 - 12.2018
Bartender/Server
Damons Restaurant
12.2013 - 12.2017
Barista
Panera Bread
11.2011 - 12.2013
Certificate - Cybersecurity
Coursera
- CPR/First-aid certified
Bachelor of Science - Psychology
Purdue University
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