Megan 'MJ' Darragh
Bloomington,Illinois
Summary
Soon to be a college graduate with a degree in Behavioral Healthcare (December 2023), I am seeking a position as a Resources Specialist. Eager to apply academic knowledge and practical experience to supporting the healthy development of individuals and communities. Proven communication, problem-solving, conflict resolution, and documentation skills. Technical proficiency includes expertise in Salesforce, Slack, MS Office Suite, and MS Excel, enabling support and collaboration with multidisciplinary teams.
Overview
6
6
years of professional experience
Work History
Guest Relations, Scare Actor
Busch Gardens
04.2023 - Current
- Provide customer service to guests by addressing inquiries, offering information on attractions, events, and policies, and resolving issues and complaints
- Listen to guest concerns and work towards finding resolutions, collaborating with other departments as needed
- Served as Scare Actor during Halloween season
- Maintained high level of professionalism and discretion when supporting guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained accurate and up-to-date records of guest information.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
Intervention Specialist
Crisis Center of Tampa Bay
08.2022 - 04.2023
- Completed rigorous behavioral therapy training to serve as Gateways crisis phone counselor
- Supported individuals in crisis and facilitated connections to community resources
- Extensive customer service skills and technological competency required
Trevor Project Volunteer Crisis Text Counselor
Trevor Project
05.2020 - 12.2022
- Completed rigorous online cognitive behavioral therapy training
- Served as crisis text counselor for LGBTQ+ youth
We Rock the Spectrum Volunteer
We Rock the Spectrum
12.2017 - 03.2019
- Helped plan and implement activities for young children on autism spectrum disorder
- Assisted with special events and programs.
Education
Bachelor's - Behavioral Healthcare - Minor in ABA
University of South Florida
Tampa, FL12.2023
Skills
- Applied Behavior Analysis
- Crisis Counseling
- Customer Service
- Cognitive Behavioral Therapy
- Data Documentation
- Collaboration Skills
- Intervention Strategies
- Multitasking Strength
- Computer Skills (Slack, Salesforce, MS Office Suite, MS Excel)
Timeline
Guest Relations, Scare Actor
Busch Gardens
04.2023 - Current
Intervention Specialist
Crisis Center of Tampa Bay
08.2022 - 04.2023
Trevor Project Volunteer Crisis Text Counselor
Trevor Project
05.2020 - 12.2022
We Rock the Spectrum Volunteer
We Rock the Spectrum
12.2017 - 03.2019
Bachelor's - Behavioral Healthcare - Minor in ABA
University of South Florida