Supti Akter
Long Island,NY
Summary
Dedicated care professional accustomed to prioritizing and delivering quality patient care. Committed to supporting patients in feeling secure and comfortable in clinical settings. Responsible team player always willing to assume additional responsibility to support patient and hospital staff.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Relations Representative
NYU Langone Health - Long Island
2022.09 - Current
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations, preserving trust between patients and providers.
- Collaborated with multidisciplinary teams to ensure seamless coordination of care for patients.
- Played a key role in improving overall patient experience scores through diligent efforts toward service excellence.
- Contributed valuable feedback from patients to hospital administration for continuous improvement initiatives within the facility.
Behavioral Therapist
Comprehensive Behavior Supports & Proud Moments ABA
2021.08 - 2022.10
- Provide direct patient care to teach important social, play, and life skills utilizing a combination of intensive teaching and natural environment training arrangements
- Gathered information about clients using observational techniques and interviews, case histories, and other assessment methodologies.
- Respond effectively to crisis situations and aggressive behaviors skillfully mitigating conflicts with proven strategies.
- Counseled individuals, groups, and families to bring awareness of problems, deal with crisis situations, and develop action plans.
- Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior, and other psychosocial issues.
Leadership Specialist
New York Edge
2020.01 - 2021.12
- Developed personal lesson plans, instructional materials, and documents to assess skills taught from pre-approved leadership curriculum weekly
- Maintained a sensitive atmosphere for students with learning, emotional or behavioral differences
- Ensured health and safety of students in a classroom environment by following and implementing proper CDC guidelines.
Brand Ambassador
Aerie By AEO
2018.06 - 2020.03
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained strong morale and built relationships with colleagues, including organizing team events.
- Listened to customer needs and desires to identify and recommend optimal products.
Patient Experience Intern
Mount Sinai Morningside Hospital
2016.01 - 2018.08
- Worked alongside the department administrators to execute various projects e.i In the News, Quiet Hours and Hand Hygiene
- Review and understand HCAPHS and other patient satisfaction results
- Planned and coordinated activities of designated project(s) while ensuring that the goals or objectives of the project are accomplished within a prescribed time frame
- Organized project files and documents by updating data daily
- Communicated project initiatives, responsibilities, and scope of authority with supervisors clearly and regularly
- Helped address client complaints to minimize recurring issues through timely corrective actions and appropriate referrals
- Participated in the Netter Institute for Diversity in Healthcare Leadership Summer Development Program.
Education
Bachelor of Arts - Psychology
Queens College, CUNY
07.2020
Skills
- Languages - Bangla
- Proficiency in Microsoft Office
- Data Entry
- Project Management
- Applied Behavior Analysis
- Social skills development
Certification
- RBT - Registered Behavioral Technician
- HIPAA
- Hand Hygiene
- Crisis Prevention
Affiliations
The Developmental School for Youth
Big Buddy Program
Timeline
Patient Relations Representative
NYU Langone Health - Long Island
2022.09 - Current
Behavioral Therapist
Comprehensive Behavior Supports & Proud Moments ABA
2021.08 - 2022.10
Leadership Specialist
New York Edge
2020.01 - 2021.12
Brand Ambassador
Aerie By AEO
2018.06 - 2020.03
Patient Experience Intern
Mount Sinai Morningside Hospital
2016.01 - 2018.08
Bachelor of Arts - Psychology
Queens College, CUNY
- RBT - Registered Behavioral Technician
- HIPAA
- Hand Hygiene
- Crisis Prevention
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