Keanna Porter
Grand Prairie
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability,and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Patient Relations Representative
Sunshine Pediatrics
Dallas, TX
01.2025 - Current
- Managed patient inquiries and appointment scheduling to enhance office efficiency.
- Assisted families in navigating insurance processes and benefits information.
- Provided front desk support, including check-in and check-out procedures for patients.
- Maintained accurate patient records using electronic health record systems.
CLAIMS REP
Humana
Remote
01.2024 - 10.2025
- Processed claims efficiently, ensuring compliance with company policies and regulatory requirements.
- Communicated effectively with clients to resolve inquiries and issues related to claims status.
- Reviewed claim documentation for accuracy, identifying discrepancies and initiating corrections as needed.
- Utilized claims management software to track and manage claim progress throughout lifecycle.
Behavior Technician
Radiant Autism
Aubrey, TX
03.2022 - 12.2023
- Implemented individualized treatment plans to support clients with autism spectrum disorders.
- Collected and documented behavioral data to track client progress and inform adjustments.
- Collaborated with multidisciplinary teams to ensure comprehensive care for clients.
- Assisted in the development of therapeutic activities tailored to client needs and preferences.
Education
Medical Assistant
Collin County Community College
Plano, TXSkills
- Patient confidentiality
- Insurance verification
- Medical terminology
- Data entry proficiency
- Customer service
- Multitasking and organization
- HIPAA compliance
- Team collaboration
- Electronic health records
Timeline
Patient Relations Representative
Sunshine Pediatrics
01.2025 - Current
CLAIMS REP
Humana
01.2024 - 10.2025
Behavior Technician
Radiant Autism
03.2022 - 12.2023
Medical Assistant
Collin County Community College