Ashana Jones
Grand Canyon,Arizona
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Relations Representative
North Country Healthcare Inc.
06.2017 - Current
- Greeting and registering patients for primary care and urgent care, verifying patient information, entering data in patient database.
- Verifying insurance documents, complete forms for clinic and patients on as needed basis.
- Provide back-up support for other office positions (insurance follow-ups, referrals, etc.).
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
- Streamlined communication between patients and medical staff for improved healthcare experiences.
- Ensured timely access to services by efficiently managing appointment schedules and coordinating necessary resources.
Referrals Coordinator
North Country Healthcare Inc.
04.2019 - 01.2021
- Processed referrals for specialist care (Cardiology, Orthopedics, Endocrinology, Diagnostic testing (e.g., Mammograms, Ultrasounds, MRI, CT scans)).
- Retrieved clinical notes and imaging report for providers to review
- Scheduled follow up appointment with primary care provider.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
Retail Supervisor
Xanterra Parks & Resorts
05.2012 - 06.2017
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Coordinated merchandising displays, signage and sales enablement.
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Educated staff on strategies for handling difficult customers and challenging situations.
Education
Bachelor of Science, Nursing -
Grand Canyon University
Phoenix, Arizona12.2024
Nursing & Allied Health -
Maricopa Community Colleges - Mesa Community College
Mesa, AZ05.2022
Bachelor of Science in Electronic Media & Film - Entertainment Production
Northern Arizona University
Flagstaff, Arizona05.2012
Skills
- Patient confidentiality
- Professionalism and Discretion
- Medical terminology knowledge
- Multitasking and Organization
- Team Collaboration
- Patient Education
- Relationship Building
- Attention to Detail
- Punctual and Hardworking
Leadership Experience
I was an integral assets with delegating tasks during the Covid-19 pandemic with vaccine appointment scheduling servicing a rural community with roughly 1500 residents.
Communication Skills
Strong written and verbal communication skills, including the ability to receive constructive feedback, I collaborate effectively with all team members in the clinic; nurse, providers, pharmacy, as well as other staff at the other sister site locations.
Personal Information
Title: Patient Relations Representative
Certification
- DOT Drug Screen Collector, U.S Department of Transportation - 2022
Timeline
Referrals Coordinator
North Country Healthcare Inc.
04.2019 - 01.2021
Patient Relations Representative
North Country Healthcare Inc.
06.2017 - Current
Retail Supervisor
Xanterra Parks & Resorts
05.2012 - 06.2017
Bachelor of Science, Nursing -
Grand Canyon University
Nursing & Allied Health -
Maricopa Community Colleges - Mesa Community College
Bachelor of Science in Electronic Media & Film - Entertainment Production
Northern Arizona University
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