Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Takita Scurry

Summary

Hard working and result driven customer service representative and experienced sales representative of 11 years with a strong record of exceeding sales, quotas and performance metrics.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Shipping and Delivery services Hub Associate

Amazon
Augusta, Georgia
03.2020 - Current
  • Answers customer emails and phone calls resolving issues regarding locker/counter codes, operations of hubs and shipping questions
  • Resolves customer questions, issues and complaints
  • Work to resolve complex customer and driver issues with critical thinking skills
  • Educate customers and drivers on problem solving techniques using multiple tools
  • Assist customers with account inquiries, order status updates and returns
  • Resolves customer complaints and concerns with conflict resolution skills
  • Maintained composure and patience dealing with upset customers
  • Assist customers and drivers with the passion of problem solving
  • Work with drivers to successfully deliver packages to lockers / counters for customers and businesses
  • Maintains, and delivers Knowledge Center (KC) content and training for SDS contact center associates that support Drivers (Off-Road and On-Road), Recipients (customers) with escalated Amazon delivery issues, shippers, and property managers / storage owners.

Sales Associate

Macys
Augusta, Georgia
05.2014 - 12.2022
  • Opened and closed the store, including opening and closing registers
  • Processed customer returns and purchases while developing customer relationships
  • Helped multiple customers in fast paced environment while providing great customer service
  • Process payments by operating POS systems
  • Met and exceeded sales and loyalty program standards by processing credit card applications
  • Maintained composure and patience in face of difficult customers
  • Helped company attain the highest customer service ratings (as determined by external auditors) - in all categories including problem resolution and sales earning the entire store to have an extra incentive on their pay check (Path to Grow.) Performed fulfillment process picking items for customers using BOPS (Buy online, pickup in store) service
  • Multifaceted and knowledgeable with the ability to work 6 different departments in the store.

Intern

Reaching Milestones
Evans, Georgia
08.2019 - 11.2019
  • Created materials for programs, token boards, DTI cards, visuals, etc
  • Training/Shadowing the use of ABA techniques and principles during therapy sessions
  • Collected IOA data with therapists during therapy sessions and assist in data collection
  • Assisted with quality assurance checklists, maintaining supply lists, organizing center supplies
  • Maintained confidential HIPAA standards
  • Worked with both verbal and non verbal clients with Autism.

Wellness Ambassador/Peer Educator

Augusta University Wellness Center
Augusta, Georgia
08.2015 - 07.2018
  • Led five lunch and learns about Breast Health, Dangers of smoking, Sexual Health, Healthy eating and mental health awareness
  • Partnered with Dr
  • Robert F, Dollinger MD in creating the 2018 Spring Health & Wellness Fair
  • Partnered with Ryan White program to spread knowledge of HIV to the student population
  • Organized 2 One Love Escalation workshops detailing domestic violence
  • Interacted with over 100 students through a risk management approach to reduce the negative impact of alcohol, drugs, Schizophrenia/Bulimia and Sexually Transmitted Infections
  • Led multiple 'Wellness Wednesdays'
  • Helped students going through a crisis due to being QPR (Question, Persuade, refer) suicide prevention trained.

Education

Bachelor of Science in Kinesiology -

Augusta University
12.2019

Skills

  • Strong customer service skills
  • Microsoft Office
  • Applied Behavior Analysis
  • Conflict Management
  • Problem solving
  • Analytical / detail oriented
  • Behavioral Therapy
  • Developmental Disabilities Experience and Special Education
  • Data Collection
  • Typing speed of 70 WPM

Certification

  • CPR/First Aid Certified, 2020
  • Certified Peer Educator Certification, 2017
  • QPR (Question, Persuade, Refer) Suicide Prevention, 2017

Timeline

Shipping and Delivery services Hub Associate

Amazon
03.2020 - Current

Intern

Reaching Milestones
08.2019 - 11.2019

Wellness Ambassador/Peer Educator

Augusta University Wellness Center
08.2015 - 07.2018

Sales Associate

Macys
05.2014 - 12.2022

Bachelor of Science in Kinesiology -

Augusta University

Similar Profiles

CREATE PROFILE
Takita Scurry