Daniel Lovato
Great Bend
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
16
16
years of professional experience
Work History
Senior Service Advisor
Big O Tires
Highlands Ranch
02.2021 - 02.2025
- Developed positive relationships with customers through friendly interactions.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed transactions using a point-of-sale system.
- Assisted customers with product selection, sizing and styling.
- Answered store and merchandise questions and led customers to wanted items.
- Greeted customers and provided exceptional customer service.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong customer relationships to encourage repeat business.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Landscaper
Outside Dreams
Aurora
03.2020 - 11.2020
- Planted trees, shrubs, bushes and flowers in decorative planters and displays.
- Built pergolas, retaining walls, decks, and large, and small scale water features to enhance grounds.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Service Advisor
Brakes Plus
Aurora
03.2018 - 07.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Developed strong relationships with customers by providing exceptional customer service.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
Store Manager
Big O Tires
Aurora
10.2013 - 03.2018
- Monitored progress by establishing plans, budgets and measuring results.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Generated relevant paperwork and payroll reports.
- Resolved customer complaints promptly and efficiently.
- Conducted regular safety meetings for staff to ensure compliance with safety regulations.
- Implemented and maintained inventory control systems to track stock movements and reduce discrepancies.
Service Coordinator
Discount Tire
Aurora
08.2009 - 06.2013
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Provided top quality control and eliminated downtime to maximize revenue.
- Completed paperwork accurately for invoicing purposes.
- Maintained inventory by loading and unloading tire shipments.
Education
Rangeview High School
Aurora, CO06-2011
Skills
- Customer service
- Inventory management
- Conflict management
- Relationship building
- Problem resolution
- Service order flow
- Multitasking capacity
- Estimate repair costs
- Teamwork
- Communication
Affiliations
- Fishing
- Hunting
- Outdoor Activities
- Hiking
Accomplishments
- Top Sales Leader
- Highest Phone Shop 100% award Big O Tires
- Most 5 star Google Review Award
Timeline
Senior Service Advisor
Big O Tires
02.2021 - 02.2025
Landscaper
Outside Dreams
03.2020 - 11.2020
Service Advisor
Brakes Plus
03.2018 - 07.2019
Store Manager
Big O Tires
10.2013 - 03.2018
Service Coordinator
Discount Tire
08.2009 - 06.2013
Rangeview High School
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