Daniels Rodshanea
Dallas
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care.
Overview
3
3
years of professional experience
2023
2023
years of post-secondary education
Work History
Medication Technician
Juniper at Preston Hollow
Dallas
03.2025 - Current
- Monitored resident health and reported changes to nursing staff promptly.
- Assisted with daily living activities to promote resident comfort and well-being.
- Maintained accurate medication records and documentation for compliance purposes.
- Administered medications to residents following prescribed schedules and protocols.
- Collaborated with interdisciplinary teams to enhance resident care plans effectively.
- Participated in training sessions to stay updated on medication management practices.
- Observed and reported any changes in patient condition or behavior associated with medications.
- Maintained accurate records of all medication administered to residents.
- Maintained confidentiality of patient health information at all times.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Customer Service Representative- Healthcare
Sagility
Westminster
12.2023 - 11.2024
- Maintained accurate patient records and documentation in electronic systems.
- Collaborated with team members to improve patient care strategies effectively.
- Reviewed and processed medication refill requests efficiently and accurately.
- Communicated with healthcare providers to clarify medication orders and instructions.
Customer Service Representative
Everise- TEMPORARY
San Antonio
04.2023 - 10.2023
- Assisted customers with inquiries and product information.
- Resolved customer complaints through effective communication and problem-solving.
- Processed orders and returns while maintaining accurate records.
- Educated customers on product features, promotions, and policies.
- Handled high-volume calls while maintaining professionalism and patience.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Texans Can Academy- Garland
Garland, TXSkills
- Medication administration
- Patient record management
- Compliance documentation
- Health monitoring
- Customer service
- Team communication
- Problem solving
- Training participation
- Confidentiality maintenance
- Patient assessments
- Resident support
Languages
English
Full Professional
Timeline
Medication Technician
Juniper at Preston Hollow
03.2025 - Current
Customer Service Representative- Healthcare
Sagility
12.2023 - 11.2024
Customer Service Representative
Everise- TEMPORARY
04.2023 - 10.2023
Texans Can Academy- Garland