Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Danien M Syphonnarath

Lowell,MA

Summary

Dynamic and results-driven professional with extensive experience at Federal Express, excelling in customer service and complaint resolution. Proven ability to ensure safety compliance and efficient package tracking, while maintaining a dependable and reliable work ethic. Adept at adapting to challenges, consistently achieving high productivity in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Senior Service Agent

Federal Express
Needham Heights, MA
08.2024 - Current
  • Responded promptly to customer service calls and inquiries from diverse groups of individuals.
  • Provide exceptional customer service by responding to inquiries, resolving complaints, and ensuring timely delivery of packages.
  • Communicate effectively with customers, team members, and management to provide updates on service issues and resolutions.
  • Maintain a high level of professionalism and represent the company in a positive manner at all times

Owner/Operator Truck Driver

Harrell Transit
Tomball , TX
08.2022 - 06.2024
  • Leased on Owner-Operator.
  • Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
  • Safely and efficiently transported cargo containers between the ports, intermodal facilities, warehouses, and other designated locations.
  • Complied with all applicable DOT regulations concerning hours of service, drug testing policies and record keeping requirements.

RTD Truck Driver

Federal Express
Houston, TX
09.2018 - 08.2022
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Checked loads against shipping papers to verify contents and identify special handling requirements.
  • Ensured compliance with DOT regulations related to the operation of commercial motor vehicles.

Package Handler

Federal Express
Houston, TX
07.2017 - 09.2018
  • Scanned and sorted incoming packages by destination and priority, maintaining accuracy.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Managed time efficiently to meet or exceed productivity targets.

Education

High School Diploma -

Ramona High School
Riverside, CA
03-2001

Skills

  • Customer service
  • Adaptability and resilience
  • Complaint resolution
  • DOT regulations
  • Package tracking
  • Time management
  • Safety compliance
  • Problem solving
  • Dependable and reliable
  • Hazardous materials endorsement

Accomplishments

  • 3 years of Safe Driving Award

References

References available upon request.

Timeline

Senior Service Agent

Federal Express
08.2024 - Current

Owner/Operator Truck Driver

Harrell Transit
08.2022 - 06.2024

RTD Truck Driver

Federal Express
09.2018 - 08.2022

Package Handler

Federal Express
07.2017 - 09.2018

High School Diploma -

Ramona High School

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Danien M Syphonnarath