Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Giovanni Bolden

Settlement

Summary

Dedicated and detail-oriented individual with excellent communication skills and a track record of exceeding clients expectations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Service Agent

Goosehead Insurance Agency
12.2023 - Current
  • Served as a Customer Service Representative handling inquiries and providing assistance to clients.
  • Developed strong client relationships through effective communication and problem-solving skills.
  • Conducted policy reviews and recommended appropriate coverage options to clients.
  • Evaluated potential risks and advised clients on risk management strategies.
  • Maintained accurate client records and policy documents in compliance with regulations.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

DASHER

Doordash
12.2020 - Current
  • Loading, transporting, and delivering items to clients or businesses in a safe, timely manner.
  • Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.
  • Maintained a clean and organized delivery vehicle at all times.
  • Managed delivery schedules and routes efficiently to maximize productivity and delivery speed.
  • Communicated effectively with customers to confirm order details and delivery instructions.

CUSTOMER SERVICE REP

TxTag
10.2022 - 11.2023
  • Managed toll tag accounts and provided customer support for inquiries and issues.
  • Assisted customers with setting up new toll tag accounts and activating devices.
  • Processed toll tag payments and resolved billing discrepancies.
  • Handled escalated customer complaints and worked to find satisfactory resolutions.
  • Maintained accurate records of toll tag account information and transactions.

SHIFT MANAGER

McDonalds
05.2022 - 08.2022
  • Managed a team of employees and delegated tasks to ensure smooth operations.
  • Trained new employees on company policies and procedures.
  • Handled customer complaints and resolved issues in a professional manner.
  • Ensured compliance with health and safety regulations at all times.
  • Utilized problem-solving skills to address any challenges that arose during shifts.

CHILDCARE ASSISTANT

NAS/JRB Navy Child youth program
11.2019 - 03.2020
  • Managed daily schedules and routines for a group of up to 15 children.
  • Communicated effectively with parents regarding their child's progress and behavior.
  • Monitored children during outdoor play and ensured their safety at all times.
  • Maintained cleanliness and organization in childcare areas to provide a healthy environment for children.
  • Supported children with homework assignments and educational learning activities.

CONTRACTOR

Heavenly Contractors
06.2012 - 02.2020
  • Maintained accurate records of project expenses and reporting to project managers.
  • Assisted in the procurement of materials and equipment for construction projects.
  • Managed project budgets and schedules to ensure timely completion.
  • Provided on-site support and supervision to ensure safety protocols were followed.
  • Collaborated with team members to problem-solve and troubleshoot issues as they arose.

Education

BUSINESS -

Mountain View College
Dallas, TX
04.2025

Skills

  • Customer service
  • Relationship building
  • Communication
  • Problem-solving
  • Time management
  • Organization
  • Attention to detail

Certification

  • ATSA, Air Traffic Skills Assessment Qualified
  • P&C, Insurance License
  • Licensed in Texas and Florida
  • Trained in Commercial Insurance (Builders Risk, Standalone Liability, Inland Marine, General Liability, Commercial Property insurance, Business Owners Policy)

Timeline

Senior Service Agent

Goosehead Insurance Agency
12.2023 - Current

CUSTOMER SERVICE REP

TxTag
10.2022 - 11.2023

SHIFT MANAGER

McDonalds
05.2022 - 08.2022

DASHER

Doordash
12.2020 - Current

CHILDCARE ASSISTANT

NAS/JRB Navy Child youth program
11.2019 - 03.2020

CONTRACTOR

Heavenly Contractors
06.2012 - 02.2020

BUSINESS -

Mountain View College

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Giovanni Bolden