Daniesha Jackson
Insurance advocate
Dallas,TX
Summary
Dynamic customer service professional with a proven track record at United Health Care, excelling in problem resolution and relationship building. Skilled in optimizing processes to enhance efficiency and customer satisfaction. Adept at data entry and conflict resolution, consistently delivering exceptional support across multiple communication channels.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
United Health Care
02.2016 - Current
- Resolved customer inquiries efficiently through phone, email, and chat support channels.
- Provided comprehensive information about healthcare plans and services to enhance customer understanding.
- Assisted in training new hires on customer service protocols and systems for improved team performance.
- Implemented process improvements that enhanced response times and customer satisfaction ratings.
Shipping and Receiving Coordinator
Fleet Pride
03.2015 - 02.2016
- Coordinated inbound and outbound shipments, ensuring compliance with safety regulations and industry standards.
- Managed inventory control processes, optimizing stock levels and reducing discrepancies through systematic tracking.
- Oversaw documentation for shipping operations, improving accuracy of shipping manifests and customs paperwork.
- Implemented process improvements that enhanced efficiency in receiving and processing incoming goods.
Iqor
Customer Service Represenative
10.2014 - 03.2015
- Receiving inbound calls regarding loans and payment arrangements.
- Worked well in a team setting, providing support and guidance.
- Resolved customer inquiries efficiently through phone, email, and chat support channels.
Education
GED -
Dallas College
Dallas, TXProfessional Make Up Artist - Beauty Care
Boss Beauty Make Up Academy
13617 Inwood Rd #200, Dallas, TX 7524405-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Relationship building
- Problem resolution
- Customer relations
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft outlook
- Call management
- Order processing
- Quality control
- Customer education
Timeline
Customer Service Representative
United Health Care
02.2016 - Current
Shipping and Receiving Coordinator
Fleet Pride
03.2015 - 02.2016
Iqor
Customer Service Represenative
10.2014 - 03.2015
GED -
Dallas College
Professional Make Up Artist - Beauty Care
Boss Beauty Make Up Academy
Similar Profiles
Alicia AncisoAlicia Anciso
Customer Service Representative at United Health CareCustomer Service Representative at United Health Care
Olga GuerreroOlga Guerrero
Utilization Management Coordinator at United Health CareUtilization Management Coordinator at United Health Care
MARY CLOUTIERMARY CLOUTIER
Transition of Care Community Health Worker at United Health CareTransition of Care Community Health Worker at United Health Care
Carlos MandujanoCarlos Mandujano
Dishwasher at Marty B’s RestaurantDishwasher at Marty B’s Restaurant
Kenneth HarperKenneth Harper
Dallas Police Department at Patrol, Northeast Substation,Police OfficerDallas Police Department at Patrol, Northeast Substation,Police Officer