Olga Guerrero
Willis
Summary
Experienced with clinical administration, ensuring seamless office functionality and patient care. Utilizes effective communication and organizational skills to support healthcare teams. Track record of adapting to dynamic environments and maintaining high standards of accuracy and efficiency.
Overview
9
9
years of professional experience
Work History
Utilization Management Coordinator
United Health Care
- Enter pre-service requests/authorizations in system using ICD 10 and CPT coding. Assist with mailing or faxing correspondence to PCP’s, Specialist, related to request/authorizations as needed. Process pre-service for medical services such as durable medical equipment (DME), office visits and radiology using approval criteria. Maintain confidentiality of information between and among health care professionals.
Scheduler
South Texas Radiology
06.2018 - 02.2021
- Schedules the exams accurately and on the date and time that is convenient to the patient or representative of the patient
- Processes STAT and URGENT requests immediately and notifies appropriate departments
- Provides general information regarding tests, clinic location, preps and services provided by; and STRIC location as well as direction to all locations.
Alcides Amador
Medical Office Specialist
06.2017 - 05.2018
- Welcomes patients and visitors, in person or on the telephone. Obtains revenue by recording and updating financial information. Creating and maintaining electronic records, preparing patients files for consultation and evaluation, collecting co-payments from patients at the time of service.
Bilingual Speech Pathologist Assistant
A Plus Family Care
04.2016 - 12.2016
- Implement treatment plans or protocols as directed by SLP, collect and compile data to document clients performance, document clients progress toward meeting established objectives, provides skilled speech therapy services/interventions in the patients home and daycare facility.
Bilingual Speech Pathologist Assistant
Advanced Therapy Solutions
02.2014 - 03.2016
- Provide speech therapy services to developmentally delayed children in a clinical setting, implementing treatment plans as directed by the SLP, perform support duty plans such as preparing materials, keeping medical records current and scheduling activities.
Substitute teacher
Psja ISD
01.2014 - 03.2016
- Establish clear objectives for all lessons, units and projects and communicate those objectives to students, followed classroom plans left by class teacher to continue student education and reinforce core concepts, assisted students of all ability levels, develop life-long learning skills and good study habits.
Dental Office Coordinator
Kids Dentaland
07.2012 - 02.2016
- Greet patients when they arrive at the dentist office, schedule appointments for patients, maintain and patient accounts and records, prepare and send patients bills, confirm appointments with patients via phone, inform patients of payment options if applicable, update patient’s insurance information, maintain petty cash available in the dental office.
Education
BS - Communication Sciences and Disorders
University of Texas Rio Grande Valley
Edinburg, TX01.2012
Associates degree - Interdisciplinary Studies
South Texas College
McAllen, TX01.2010
Skills
- Problem solving
- Multitasking efficiency
- HIPAA compliance awareness
- Critical thinking
- Documentation accuracy
- Attention to detail
- Teamwork and collaboration
- Spanish- Native for Bilingual proficiency
Timeline
Scheduler
South Texas Radiology
06.2018 - 02.2021
Alcides Amador
Medical Office Specialist
06.2017 - 05.2018
Bilingual Speech Pathologist Assistant
A Plus Family Care
04.2016 - 12.2016
Bilingual Speech Pathologist Assistant
Advanced Therapy Solutions
02.2014 - 03.2016
Substitute teacher
Psja ISD
01.2014 - 03.2016
Dental Office Coordinator
Kids Dentaland
07.2012 - 02.2016
Utilization Management Coordinator
United Health Care
Associates degree - Interdisciplinary Studies
South Texas College
BS - Communication Sciences and Disorders
University of Texas Rio Grande Valley
Similar Profiles
Alicia AncisoAlicia Anciso
Customer Service Representative at United Health CareCustomer Service Representative at United Health Care
Derek GarrisonDerek Garrison
Clincal Admin Coordinator at United health careClincal Admin Coordinator at United health care
Gail GlispieGail Glispie
SR CUSTOMER SERVICE SPECIALIST at United Health CareSR CUSTOMER SERVICE SPECIALIST at United Health Care
Andy IglesiasAndy Iglesias
E-Commerce Supervisor at KrogerE-Commerce Supervisor at Kroger
CAMILLE AINSWORTHCAMILLE AINSWORTH
Hostess / Server at Gyu-Kaku Japanese BBQ restaurantHostess / Server at Gyu-Kaku Japanese BBQ restaurant