Summary
Overview
Work History
Education
Skills
Assessments
Personal Information
Timeline
Generic

Krista Turpin

Summary

I am a dynamic professional with strong leadership abilities and exceptional interpersonal skills. I am experienced in performing administrative and developmental support duties, showcasing extensive knowledge of organizational skills and a fluent understanding of customer service.

Proficient in various software programs, including Microsoft Office Suite, FrontPage, Salesforce, Microsoft Access, Photoshop, Google Docs, QuickBooks, Dropbox, Skype, Doodle, IDX, Epic, Medisoft, Office Hours, Power Chart, Lotus Notes, Outlook, Cadence, ERMA, Health Nautica, Advocate Healthcare System, St. Joseph Hospital system, and Practice Fusion.

Skilled in case management and process improvement with a proactive approach to new tasks and strong problem-solving abilities. Detail-oriented with exceptional communication skills and the ability to handle multiple tasks effectively in fast-paced environments. My willingness to take on added responsibilities to meet team goals while maintaining a positive attitude and commitment to continuous learning with growth is imperative. Effective at prioritizing tasks and meeting deadlines I am ready to tackle new challenges with dedication and enthusiasm for continued success.

Overview

25
25
years of professional experience

Work History

Utilization Management Coordinator

MENTAL HEALTH FACILITY
03.2018 - Current
  • Collaborate with member services for insurance verification
  • Provides timely, pertinent insurance benefits information to clinical staff
  • Conducting initial reviews with insurance companies for pre-certification, as required.
  • Working with clinical teams to collect all relevant and up to date clinical information
  • Obtaining approval for and documenting authorization for days of treatment in program
  • Communicating treatment approvals and scheduling additional reviews as needed
  • Coordinate continuity of care, providing utilization management, transfer coordination, discharge planning, and authorizations for covered services.
  • Lead and participate in clinical huddles and interdisciplinary care team meetings with internal staff and external partners and providers.
  • Review and assesse appropriateness of patient admission/continued stay.
  • Assists physicians in preparing appeals when payment has been denied by insurance companies.
  • Adhere to practice standards and participate in continuous quality improvement efforts.
  • Collaborated with multidisciplinary teams to develop individualized care plans for patients.
  • Served as a liaison between patients, families, caregivers, providers, payers, and community resources to ensure seamless transitions throughout the continuum of care.
  • Improved workflow efficiency by collaborating with healthcare providers to ensure timely authorizations and discharge planning.
  • Facilitated effective communication between care teams, patients, and insurance companies, resulting in streamlined care coordination.
  • Enhanced patient care by efficiently coordinating utilization management processes and reviewing medical records for case appropriateness.
  • Conducted proactive patient evaluations to anticipate potential barriers in their treatment plan or discharge process.
  • Managed complex cases effectively, working closely with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
  • Maintained accurate documentation of all reviews, appeals, and decisions in line with organizational standards and requirements.
  • Actively participated in interdisciplinary team meetings to provide input on patient care, discharge planning, and resource utilization.
  • Successfully negotiated client contract renewals to create increased revenue.
  • Successfully complete Peer Reviews

Administrative Coordinator

RJB Proprieties
02.2018 - 02.2019
  • Tally vacation time for staff
  • Dispatch employees to over 130 school's daily
  • Schedule staff for 10 team leads
  • Log attendance, tardiness, check ins, uniform policy
  • Supported executive-level staff with calendar management, meeting preparation, and correspondence handling.
  • Schedule monthly meetings
  • Developed positive relationships with clients by promptly addressing inquiries and concerns via phone or email communication.
  • Update Schedules daily
  • Provided exceptional customer service to both internal employees as well as external visitors, vendors or partners during face-to-face interactions at the front desk.
  • Update and distribute new hire & current staff information
  • Contributed to company growth through research on potential new business opportunities and collaboration on marketing strategies.
  • Provide Orientation for New Hire
  • Fostered a positive work atmosphere with strong interpersonal skills, empathetic listening, and proactive support for colleagues in their daily tasks.
  • Distribute pay checks/stubs to different schools and employees
  • Prepared detailed documents and reports in adherence administrative processes.
  • Troubleshoot issues/concerns
  • Managed sensitive information securely with strict adherence to confidentiality protocols while maintaining organized records for easy access when needed.
  • Schedule for multiple shifts
  • Assisted in the recruitment process by reviewing resumes, scheduling interviews, and conducting pre-screening phone calls.
  • Receive and Log timesheets
  • Maintained a professional office environment by overseeing facility maintenance, equipment upkeep, and supply inventory management.
  • Provide training for staff and outside venders
  • Streamlined office operations by implementing efficient filing systems and organizing documents.
  • Provide information for Unemployment hearings
  • Boosted morale among coworkers with the organization of team-building events and employee recognition initiatives.
  • Enhanced team productivity by coordinating schedules, meetings, and travel arrangements for multiple staff members.
  • Ensured data accuracy through diligent record-keeping and regular database updates.
  • Strengthened internal communications by composing concise weekly newsletters highlighting important updates across different departments.
  • Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Monitored front areas so that questions could be promptly addressed.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Interceded between employees during arguments and diffused tense situations.
  • Completed bi-weekly payroll for 120 employees.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Administrative Assistant II- REI

Northwestern Memorial Hospital
06.2017 - 01.2018
  • Send meeting minutes and agenda for weekly division meetings
  • Maintain 9 doctors calendars
  • Schedule meeting, order supplies, and order narcotics
  • Complete dictations
  • Submit expense report reimbursements
  • Provide orientation for new and current Fellows
  • Update On Call Schedules via NMI
  • Update and distribute the IVF & HSG schedule to all staff members
  • Tally vacation time for doctors and staff
  • Pick-up and drop- off work/mail to different departments
  • Update New Innovations- Fellowship program
  • Maintained NU Website
  • Schedule office appointments
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

Case Manager

Instantcare Same Day Surgery
07.2016 - 05.2017
  • Responsible duties including scheduling, ordering supplies, answering phones, taking weekly inventory of medications, obtaining insurance /medication pre-certifications and maintaining files.
  • I open and close the office, on call 2 weeks a month, in addition to rooming patients on clinical days.
  • Work closely with attorneys and adjusters providing medical records and billing.
  • Ensure that all medical information is uploaded and ready on clinic days.
  • Process Medical Record request
  • Check In- Check Out Patients
  • Schedule all procedures and appointments
  • Scheduled all physical therapy appointments
  • Scheduled all X-ray, CT-Scan, MRI appointments
  • Distribute E-Faxes
  • Maintain 3 Physicians Schedules
  • Performed Intake Screening
  • Pull & Make New Patient Charts for appointments
  • Call to confirm all Procedures and Office Visit appointments
  • Obtain Pre-Authorizations for Medication and Procedures
  • Obtain Claim and Adjuster Information
  • Upload Incoming Medical Information
  • Perform Drug Screenings
  • Request prior medical information
  • Contact Patients for follow up appointments
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Improved client satisfaction by efficiently addressing concerns in a timely manner.
  • Streamlined case documentation procedures, reducing processing time and increasing efficiency.
  • Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Participated in regular professional development opportunities to stay current on best practices within the field of case management.
  • Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
  • Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
  • Increased client satisfaction through diligent follow-up and personalized support.

Medical /Front Desk Assistant

Chicago Gastro
06.2015 - 06.2016
  • Responsible for receptionist duties including scheduling, ordering supplies, entering daily patient charges, reconciling charges, compiling statistics, obtaining insurance /medication pre-certifications and maintaining files.
  • Maintained the physician's schedule, in addition to rooming patients on clinical days for the physician assistant and the physician.
  • Ensured that all information was uploaded and ready for clinic.
  • Processed Medical Record request
  • Checked In- Check Out Patients
  • Scheduled all procedures
  • Scanned Medical Information into Practice Fusion
  • Collected co pays and past due balances
  • Maintained the Physician Schedule
  • Pulled and made New Patient Charts for appointments
  • Called to confirm all procedures and office visit appointments
  • Obtained Pre-Authorizations for Medication and Procedures
  • Uploaded Incoming Medical Information
  • Ordered lab test & Radiology testing
  • Contacted Patients for follow up time frame
  • Scheduled follow up appointments for patients
  • Contacted external offices for medical information about the visit
  • Opened the office
  • Spoke with and obtained samples from Drug Reps
  • Called in prescriptions
  • Called patients with test results
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
  • Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
  • Streamlined check-in and check-out processes for improved efficiency and customer experience.
  • Handled payment and bill processing, change giving and payment collecting for guests.
  • Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
  • Managed multi-line phone system, directing calls to appropriate departments while maintaining a friendly demeanor.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Enforced policies and procedures to increase efficiency.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Trained new staff members in customer service techniques and hotel operations.
  • Kept accounts in balance and ran daily reports to verify totals.

Program Secretary

Kindred Healthcare
04.2012 - 06.2015
  • Responsible for coordinating Physical, Occupational, and Speech Therapy clerical and receptionist duties including scheduling, ordering suppliers, entering daily patient charges, reconciling charges, compiling statistics, obtaining insurance pre-certifications and maintaining files.
  • Organized and coordinated the administrative functioning of the site.
  • Developed and implemented new procedures to better satisfy the needs of clients and staff.
  • Delegated work assignments among other clerical and technical support staff in site of care.
  • Customer service is the main objective.
  • Participation in personnel development
  • Coordination and management of administrative functions directly supporting patient care
  • Coordination and management of administrative functions to support the facility and site operations.
  • Minute Taking for monthly meetings
  • Participation in site projects / teams / committees
  • Delegation and supervision of daily activities assigned to support staff
  • Performance of other duties as assigned.
  • Delivered excellent customer service, for patients, families, and visitors, while working in collaboration with other departments to improve services, patient environment, and patient satisfaction
  • Promoted a positive work environment by providing exceptional support in all aspects of office management, including scheduling, organization, and resource allocation.
  • Developed and maintained strong relationships with community partners, enhancing the program''s reputation and visibility in the local area.
  • Managed confidential information securely while maintaining strict adherence to privacy regulations and guidelines.
  • Optimized workflow efficiency within the department by coordinating schedules and appointments for key personnel.
  • Enhanced team productivity by providing efficient administrative support to the program manager and other staff members.
  • Streamlined program administration by effectively managing documentation, schedules, and communications.
  • Assisted in onboarding new staff members through comprehensive training sessions, ensuring seamless integration into the team.
  • Assisted with planning and coordinating day-to-day and special program activities.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

Sr. Administrative Assistant

Chicago Lake Shore Medical Associates
02.2009 - 04.2012
  • Maintained the Physicians calendar, made travel arrangements, managed the physician's financial business (reimbursements, purchasing, and direct pay).
  • Awareness of host institution structure and norms and the ability to work with insight, tact, confidentiality, and diplomacy to deal effectively with individuals at all levels.
  • Hosted and facilitated activities such as cross-team meetings, social gatherings, and conferences.
  • Performed general administrative activities such as greeting visitors, screening and directing phone calls, and escorting visitors.
  • Provided administrative support to one or more executives.
  • Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
  • Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
  • Supported program operations by preparing and updating documents, reports and spreadsheets.
  • Arranged business travel details for company employees per supervisor requirements.
  • Acted as backup for other employees by providing support and adapting to requirements of department.
  • Maintained personal schedule, professional calendar, and individual appointments for senior staff members.
  • Managed sensitive information with utmost discretion to maintain confidentiality at all times.
  • Contributed to a positive work environment by fostering strong working relationships with colleagues across departments.
  • Managed electronic records database and handled all file requests.
  • Coordinated office activities and public events.
  • Coordinated trainings for new team members, overseeing onboarding details.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Patient Service Representative

NMH/NMPG
01.2000 - 02.2009
  • Responsible for the scheduling of patient appointments and collection of patient payments for services.
  • The first point of contact for the practice, a highly visible role requiring exceptional communication, interpersonal, and organizational skills to provide and role model superior customer service to patients and staff.
  • Assisted patient with intake processes including copying required documents
  • Collected co-payments, co-insurance and deductibles and issues receipts
  • Managed cashier box and daily deposits per company policies
  • Answered phones and scheduled appointments
  • Managed medical records (maintained files/scans, prepared for schedule)
  • Processed requests for medical records release and maintained appropriate logs
  • Greeted visitors or callers and handle their inquiries or direct them to the appropriate person
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Handled customer service inquiries in person, via telephone and through email.
  • Assisted patients in filling out check-in and payment paperwork.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
  • Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
  • Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
  • Streamlined appointment scheduling for increased patient convenience and reduced wait times.
  • Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
  • Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
  • Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Engaged with patients to provide critical information.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Resolved customer complaints using established follow-up procedures.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Recommended service improvements to minimize recurring patient issues and complaints.

Education

Associate of Applied Science -

Rasmussen University
06-2025

High School Diploma -

Penn Foster Career School
Scranton, PA
02-2008

Certificate -

Harold Washington College
Chicago, IL
01.1997

Skills

  • Skilled in data organization using Access
  • Epic management
  • EMR software proficiency
  • Proficient in care management
  • Patient data management
  • Hospital patient care experience
  • Experience Administering Injections
  • Diagnostic imaging expertise
  • Case Management
  • Proofreading
  • Behavioral health
  • Multitasking efficiency
  • HIPAA compliance awareness
  • Critical thinking
  • Insurance verification
  • Problem solving prowess
  • Medical terminology
  • Electronic health records navigation
  • Time management mastery
  • Healthcare regulations
  • Team collaboration aptitude
  • Utilization review expertise
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Patient safety
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Patient education
  • Relationship building
  • Team building
  • HIPAA guidelines
  • Task prioritization
  • Interpersonal skills
  • Analytical thinking
  • Conflict resolution
  • Clinical staff management
  • Goal setting
  • Problem identification
  • Professionalism
  • Public speaking
  • Strategic planning
  • Schedule management
  • Patient advocacy
  • Written communication
  • Epic systems
  • Records management
  • Positive workplace presence
  • Effective problem resolution

Assessments

  • Scheduling, Proficient, 05/01/19
  • Call Center Customer Service, Familiar, 11/01/20
  • Working with MS Word Documents (Intermediate), Completed, 04/01/19
  • Proofreading, Completed, 04/01/19
  • Problem Solving, Completed, 05/01/19
  • Filing & Organization, Expert, 05/01/19
  • Customer Focus & Orientation, Proficient, 11/01/20
  • Sales Skills, Proficient, 04/01/19
  • Written Communication, Familiar, 04/01/19
  • Attention to Detail, Completed, 04/01/19
  • Administrative Assistant/Receptionist, Completed, 11/01/20

Personal Information

  • Willing To Relocate:
  • Authorized To Work: US for any employer

Timeline

Utilization Management Coordinator

MENTAL HEALTH FACILITY
03.2018 - Current

Administrative Coordinator

RJB Proprieties
02.2018 - 02.2019

Administrative Assistant II- REI

Northwestern Memorial Hospital
06.2017 - 01.2018

Case Manager

Instantcare Same Day Surgery
07.2016 - 05.2017

Medical /Front Desk Assistant

Chicago Gastro
06.2015 - 06.2016

Program Secretary

Kindred Healthcare
04.2012 - 06.2015

Sr. Administrative Assistant

Chicago Lake Shore Medical Associates
02.2009 - 04.2012

Patient Service Representative

NMH/NMPG
01.2000 - 02.2009

Associate of Applied Science -

Rasmussen University

High School Diploma -

Penn Foster Career School

Certificate -

Harold Washington College
Krista Turpin