Daniil Stones
Rego Park,NY
Summary
Highly organized and friendly Computer Science student, with valid experience in the tech and restaurant field. I'm able to provide compassion and care in all interactions with customer support to all departments while following company policies and procedures. Cutting edge experience in all departments covering computer knowledge and basic over the phone customer needs.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Computer Technician
CUNY Queens College
Flushing, NY
01.2023 - 01.2024
- Troubleshot complex technical problems related to hardware components, operating systems and applications.
- Assessed customer needs and provided advice on appropriate products or services.
- Installed, configured and maintained computer hardware, software systems, networks and peripherals.
- Provided technical support for client inquiries via telephone and email.
Amazon Dispatcher
Amazon DSP5
Kearny, NJ
02.2024 - 05.2024
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Maintained logs of all incoming calls and assigned tasks.
- Provided timely updates to customers regarding their orders or requests.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
Education
Bachelor of Science - Computer Science
Queens College of The City University of New York
Flushing, NY03-2027
Skills
- Security Certified
- Google Cybersecurity Certified
- Crisis Management
- CPR Certified
- Microsoft Excel
- Microsoft Office
- Microsoft Powerpoint
- Microsoft Word
Certification
- COMPTIA Security + Certified
- Google's Cybersecurity Certified
- Microsoft Word - 2018
- Microsoft Excel - 2022
- Microsoft Outlook - 2022
- Certified CPR/AED
Languages
English
Native/ Bilingual
Russian
Full Professional
Timeline
Amazon Dispatcher
Amazon DSP5
02.2024 - 05.2024
Computer Technician
CUNY Queens College
01.2023 - 01.2024
Bachelor of Science - Computer Science
Queens College of The City University of New York
- COMPTIA Security + Certified
- Google's Cybersecurity Certified
- Microsoft Word - 2018
- Microsoft Excel - 2022
- Microsoft Outlook - 2022
- Certified CPR/AED
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