Problem-Solving
Preston Clark
San Antonio
Summary
Dynamic IT professional skilled in end user support and team collaboration. Successfully managed system upgrades and implemented cybersecurity measures, driving operational efficiency and minimizing downtime across multiple units.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
Active Duty Army
Fort Riley
09.2020 - 01.2026
- Helped with IT infrastructure projects, ensuring compliance with Army regulations and standards.
- Developed and implemented cybersecurity protocols to protect sensitive information.
- Managed system upgrades and installations, minimizing downtime across multiple units.
- Provided technical support for hardware and software issues, enhancing operational efficiency.
- Trained personnel on help desk duties, helping myself and others with continuous improvement.
- Analyzed network performance metrics to identify areas for optimization and enhancement.
- Collaborated with cross-functional teams to streamline IT processes and improve service delivery.
- Set up network profiles, security permissions and file sharing systems.
- Used ticketing systems to manage and process support actions and requests.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Managed high levels of call flow and responded to technical support needs.
Education
High School Diploma -
Page High School
Page, AZ11-2019
Skills
- IT troubleshooting
- Problem-solving skills
- Information security
- End user support
- Security Certified
Certification
- Security+ March 2024
Software
Security
Testing/Debugging
Timeline
Information Technology Specialist
Active Duty Army
09.2020 - 01.2026
High School Diploma -
Page High School
Security +
CompTIA Security+ is the premier global certification that establishes the essential skills required for core security functions and a career in IT security. It showcases professionals' capabilities in securing networks, applications, and devices, ensuring data integrity, confidentiality, and availability. CompTIA Security+ focuses on practical, hands-on skills to tackle real-world challenges. As the most widely recognized credential, it is invaluable for advancing in the dynamic field of cybersecurity.