Danika Rickard
Boerne
Summary
Dedicated Ophthalmic Technician with two years of experience at Stanton Optical, specializing in exceptional patient care within a telemedicine framework. Expertise includes front-desk operations, diagnostic testing, insurance verification, and staff training, all while prioritizing patient comfort and providing comprehensive education throughout the examination process. Recognized for a personable and compassionate approach, along with a strong commitment to high-quality patient care and an in-depth understanding of medical science and clinical procedures. Passionate about enhancing patient outcomes and fostering a supportive healthcare environment.
Overview
2
2
years of professional experience
Work History
Doctor Technician
Stanton Optical
Midland, Texas
08.2024 - 05.2026
- Served as first point of contact for patients, handling check-in, insurance verification, and benefit education.
- Performed diagnostic testing including tonometry, autorefraction, retinal imaging, optical coherence tomography, dry eye examinations, and MiBoFlo therapy.
- Conducted pre-examinations and refraction exams, explaining all equipment and procedures to patients to ensure comfort and understanding, particularly in a telemedicine-operated environment.
- Scheduled appointments and assisted with daily clinic operations; maintained examination rooms and equipment in accordance with sanitation protocols.
- Managed contact lens shipments, returns, and dispensing of orders and prescriptions.
- Led training for incoming Doctor Technicians, covering patient care, insurance processing, pre-examinations, refraction exams, and dispensing workflows.
- Assisted in the administration of diagnostic tests, ensuring accuracy and compliance with protocols.
- Conducted comprehensive patient assessments, including visual acuity and ocular health evaluations.
Education
High School Diploma -
Legacy High School
Midland, Texas05-2023
Skills
- Patient intake and history collection
- Optical Coherence Tomography (OCT)
- Digital Retinal Screening
- Non-contact Tonometry
- Autorefractors operation
- Dry eye examination
- MiBoFlo Therapy
- Appointment Scheduling
- Insurance Verification
- Electronic Medical Records (EMR)
- HIPAA compliance
- Customer service
Timeline
Doctor Technician
Stanton Optical
08.2024 - 05.2026
High School Diploma -
Legacy High School