Danika Schmitz
Los Angeles
Summary
Customer-focused professional with over 3 years of experience in the service industry, specializing in providing exceptional service to high-end clients in fast-paced environments. Skilled in relationship building, communication, and teamwork. Proven ability to stay calm under pressure, exceed performance targets, and create memorable experiences for guests.
Overview
4
4
years of professional experience
Work History
Server
JOEY Restaurant Group
09.2024 - Current
- Provided attentive service at a high end restaurant during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs with a focus on genuine warmth and care.
Associate Talent Advisor
Eleven Recruiting
11.2023 - 09.2024
- Managed full-cycle recruitment, sourcing and consulting candidates to match client needs, resulting in $130,000 gross annual profit.
- Built and maintained strong relationships with clients and candidates, ensuring recruitment strategies aligned with their business objectives.
- Consistently exceeded KPIs by 30%, driving recruitment success through targeted outreach and negotiation.
Assistant Account Executive
Zeno Group
06.2022 - 11.2023
- Executed influencer marketing campaigns for Fortune 500 brands, enhancing brand visibility and driving successful product launches.
- Managed client relationships and executed quarterly marketing initiatives, aligning content with brand goals and driving engagement.
- Coordinated media relations efforts that resulted in national press coverage and enhanced brand reputation.
Server
Nautilus Tavern
08.2021 - 08.2022
- Provided personalized service to high-end clients, fostering relationships that led to increased customer loyalty.
- Trained new staff on service standards and menu knowledge, contributing to overall team performance.
PR, Marketing & Events Intern
Fast Forward Events
05.2021 - 05.2022
- Implemented PR campaigns for beauty and lifestyle brands, securing national media placements through targeted outreach
- Developed and managed social media and email campaigns that increased event visibility and drove sales leads
- Assisted in planning large-scale events, including the San Diego Bay Wine & Food Festival, enhancing brand exposure
Communications Coordinator
San Diego Theatres
09.2021 - 12.2021
- Managed internal and external communications with vendors and clients, streamlining project collaboration.
- Produced SEO-optimized content, driving increased website traffic and higher ticket sales.
- Assisted in planning and executing the American Theatre Organ Society’s national conference, showcasing organizational and event coordination skills.
Server
El Prez
08.2020 - 07.2021
- Welcomed guests with a friendly attitude and provided excellent customer service in a vibrant, fast-paced beachside setting.
- Suggested menu items and daily specials, leveraging in-depth knowledge of the menu to enhance guest experience.
- Collaborated with kitchen and bar staff to ensure smooth operation and timely service during busy periods.
Education
Bachelor of Arts - Journalism With An Emphasis On Public Relations
San Diego State University
05-2022
Skills
- Relationship Building & Client Management
- Team Collaboration & Leadership
- Attention to Detail & Time Management
- Problem-Solving & Conflict Resolution
Timeline
Server
JOEY Restaurant Group
09.2024 - Current
Associate Talent Advisor
Eleven Recruiting
11.2023 - 09.2024
Assistant Account Executive
Zeno Group
06.2022 - 11.2023
Communications Coordinator
San Diego Theatres
09.2021 - 12.2021
Server
Nautilus Tavern
08.2021 - 08.2022
PR, Marketing & Events Intern
Fast Forward Events
05.2021 - 05.2022
Server
El Prez
08.2020 - 07.2021
Bachelor of Arts - Journalism With An Emphasis On Public Relations
San Diego State University
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