Summary
Overview
Work History
Education
Skills
Languages
Websites
Certification
Timeline
Generic

Danila Iadicicco

San Francisco,CA

Summary

Dedicated childcare provider and front office receptionist with strong multilingual abilities. Known for effective communication and problem-solving skills, ensuring positive interactions in diverse environments. Dedicated childcare provider with multilingual abilities and a strong problem-solving attitude. Committed to creating nurturing environments and delivering exceptional customer service.

Overview

6
6
years of professional experience
3
3
Certifications

Work History

Childcare Provider

Cultural Care
San Francisco, California
03.2024 - Current
  • Delivered attentive care to children, fostering a nurturing environment in diverse cultural settings.
  • Engaged with parents to share insights on children's progress and address individual needs.
  • Supported children in daily routines, ensuring a safe and positive experience during meals, playtime, and hygiene practices.

Front Office Receptionist

Servipan Italia
, Italy
04.2023 - 10.2023
  • Managed front desk operations and ensured smooth visitor check-in processes.
  • Answered phone calls and directed inquiries to appropriate departments efficiently.
  • Assessed visitor needs during check-in and provided information or solutions.

Administrative Secretary

Arkipiu`
, Italy
10.2021 - 07.2022
  • Coordinated meetings, schedules, and travel arrangements for executives.
  • Prepared and organized documents for internal and external communications.
  • Managed daily office operations and ensured smooth workflow.

Customer Care Specialist

Sagres
, Italy
06.2021 - 10.2021
  • Utilized CRM systems to track customer interactions and feedback.
  • Handled escalated customer complaints with professionalism and empathy.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.

Marketing Assistant

Gruppo Piccirillo
, Italy
01.2020 - 12.2020
  • Managed email marketing campaigns to promote new products and offers.
  • Organized promotional events to enhance customer interaction and feedback.
  • Maintained database of contacts for targeted outreach and follow-up communications.

Education

Bachelor of Science - International Relations

University` Della Campania Luigi Vanvitelli
Italy
03-2021

Skills

  • Multilingual abilities
  • Problem-solving attitude
  • Food preparation and service

Languages

Italian
Native/ Bilingual
English
Professional

Certification

The Pronunciation of American English Specialization- University of California, Irvine

Timeline

Childcare Provider

Cultural Care
03.2024 - Current

Front Office Receptionist

Servipan Italia
04.2023 - 10.2023

Administrative Secretary

Arkipiu`
10.2021 - 07.2022

Customer Care Specialist

Sagres
06.2021 - 10.2021

Marketing Assistant

Gruppo Piccirillo
01.2020 - 12.2020

Bachelor of Science - International Relations

University` Della Campania Luigi Vanvitelli
Danila Iadicicco