Danilo Dilva
Davenport,FL
Overview
9
9
years of professional experience
Work History
Entrepreneur
(Brazil) Orlando Magic Burger
São Paulo
03.2020 - 05.2024
- Designed and Built Brand and Themed Concept of The Restaurant from Zero.
- Hired and Trainned in All Restaurant areas a team of 20 emplyees.
- Created and Managed all its social medias by creating and publishing content.
- Created a culture of “Magic Experience” by training Servers and host to deliver more than customers could expect.
- Developed a new method of sales by training Servers to offer always “something else” setting goals and increasing sales
- Researched and Negotiated Suppliers
- Worked on day by day basis in all áreas of The restaurant. My main focus always was marketing, service, sales and customer experience.
Entrepreneur
Caliclub Brasil Multimarcas
São Paulo
05.2015 - 08.2020
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Assisted customers in finding and selecting items and providing recomendations to reach The goal of sales.
- Traveled several times to USA to research and buy innovative products for The brazilian customers.
- Managed The daily basis of The store (Sales, customer experience, finances, stock, merchandising displays)
- Managed The social media presence and sales in Instagram, Google my Business and WhatsApp.
Skills
- Goal Setting
- Entrepreneurial personality
- Strategic Thinking
- Customer Relations
- Social Media Management
- Innovative Mindset
- Brand building
- Customer Service
- Team Leadership
Languages
English
Full Professional
Português
Native or Bilingual
Timeline
Entrepreneur
(Brazil) Orlando Magic Burger
03.2020 - 05.2024
Entrepreneur
Caliclub Brasil Multimarcas
05.2015 - 08.2020