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Danilo PAZMINO CHARPENTIER
Tulsa,OK
Work Preference
Summary
Dynamic media production and customer service specialist with proven leadership in team settings. Successfully resolves client inquiries while delivering personalized support and creative solutions. Bilingual communicator dedicated to enhancing audience engagement through impactful media strategies.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Care Associate
Tulsa Public Schools
Tulsa, Oklahoma
08.2026 - Current
- Managed incoming calls to address inquiries and troubleshoot problems promptly.
- Delivered exceptional customer service by resolving issues through effective communication.
- Identified root causes of parents' complaints and proposed effective solutions to enhance customer satisfaction.
- Provided technical support to customers via phone and email to resolve issues efficiently.
- Documented comprehensive notes on all customer interactions to ensure continuity of service.
Sales Associate
Dillard's
Tulsa, OK
12.2025 - 08.2026
- Provide excellent sales service to customers in the women's footwear department.
- Supported customers in product selection by offering tailored recommendations based on individual preferences.
- Coordinated with team to create appealing merchandise displays and ensure organized racks for enhanced shopping experience.
- Guided junior sales representatives in effective client engagement practices to improve customer interactions.
- Collaborated with team members to maintain store cleanliness and organization standards.
Technical Director Assistant, Studio Crew
RSU TV
Claremore, OK
08.2023 - 12.2025
- Assisted in studio production, operated cameras, and managed set logistics to ensure smooth production flow
- Operate professional broadcast equipment, including teleprompter, audio, graphics, and switcher systems
- Edited promotional videos and designed graphics in Adobe Premiere and Photoshop to enhance visual storytelling
- Collaborated with multidisciplinary team to create engaging live and recorded programs, contributing to overall production quality
Orientation Leader/ Runner
Tulsa Community College
Tulsa, OK
03.2022 - 08.2022
- Led campus tours, providing essential information to diverse groups of new students and families to enhance their transition experience.
- Guided students through transitions into college life, offering tailored support.
- Coordinated outreach campaigns and promotional events, engaging prospective students and fostering a welcoming environment.
- Delivered tailored instructional support across various subjects to address diverse student needs and facilitate academic success.
Real Estate
Sweet Homes D&D
Quito, Ecuador
09.2019 - 04.2020
- Facilitated client relations and conducted property showings for residential and commercial spaces
- Improved customer experience through personalized service and proactive follow-up
- Coordinated sales documentation, scheduling, and administrative tasks
Customer Service & Social Media Assistant
DP Seguros Broker
Quito, Ecuador
11.2016 - 02.2017
- Created engaging social media posts that increased brand visibility and attracted new clients
- Managed client inquiries and processed insurance applications to ensure timely responses and accurate data entry
- Provided administrative support to insurance agents, facilitating their daily operations
Education
B.A. - Strategic Communication
Rogers State University
Claremore, OK05-2026
B.A. - Broadcasting & New Media
Rogers State University
Claremore, OK05-2026
Some College (No Degree) - General Studies in Marketing
Tulsa Community College
Tulsa, OKCambridge Certificate - English Foreign Exchange Program
ILAC (International Language Academy of Canada)
Vancouver, Canada01-2017
Skills
- Customer relationship management
- Sales and Customer Service
- Video Editing & Production
- Adobe Creative Suite (Premiere Pro, Photoshop, Illustrator, After Effects)
- Technical support
- Social Media Strategy & Content Design
- Public Speaking & Event Hosting
- Team collaboration
- Creative Skills: Drawing, Drumming, Automotive Knowledge
VOLUNTEERING & COMMUNITY ENGAGEMENT
- Assisted in food packaging and distribution at local warehouse initiatives, - Supported community service activities, including event setup and youth programs by TCC.
Languages
Spanish
Native/ Bilingual
English
Full Professional
Accomplishments
- Capstone Awards 2026
- Honors Program 2026
Timeline
Care Associate
Tulsa Public Schools
08.2026 - Current
Sales Associate
Dillard's
12.2025 - 08.2026
Technical Director Assistant, Studio Crew
RSU TV
08.2023 - 12.2025
Orientation Leader/ Runner
Tulsa Community College
03.2022 - 08.2022
Real Estate
Sweet Homes D&D
09.2019 - 04.2020
Customer Service & Social Media Assistant
DP Seguros Broker
11.2016 - 02.2017
B.A. - Strategic Communication
Rogers State University
B.A. - Broadcasting & New Media
Rogers State University
Some College (No Degree) - General Studies in Marketing
Tulsa Community College
Cambridge Certificate - English Foreign Exchange Program
ILAC (International Language Academy of Canada)