Daniqua Esters
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Commercial Lines Customer Care Specialist Sr
Progressive
Remote
03.2022 - Current
- Verified accuracy of customer account information and updated when necessary.
- Provided customers with detailed information on company products, services and materials.
- Exceeded performance goals consistently by demonstrating superior product knowledge when assisting customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Identified and resolved discrepancies and errors in customer accounts.
Commercial Lines Customer Care Specialist
Waste Management
Remote
02.2021 - 03.2022
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Sold and scheduled delivery of commercial roll off dumpsters
Merchandiser/Marketing
Dodge's Corporate Office
Tupelo, MS
08.2018 - 02.2021
- Support 9 stores in VA and SC area in terms of vendor relations, pricing, and marketing
- Stores go to person for any needs that they may have
- Collaborate with Area, Division, and Store Leaders to make sure stores are operating and selling at their maximum potential
- Analyze sales weekly to see potential for growth
- Review all first of the month requirements for stores to ensure they are correctly merchandised and priced
General Manager
Fairfield Inn
Memphis, TN
03.2017 - 08.2018
- Increased management's effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities.
- Improved Guest Service Scores over 30% over last year.
- Increased Market Share for the month by 32% over last year.
- Building company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices.
- Maintaining quality service by establishing and enforcing brand standards
- Contributing to team effort by accomplishing related results as needed
Dual Assistant General Manager
Ascent Hospitality
Tupelo, MS
01.2015 - 03.2017
- Based at Courtyard Marriott
- Manage between profitability and guest satisfaction measures.
- Oversee the operations functions of the hotel.
- Hold regular briefings and meetings with all head of departments.
- Hold monthly meetings with both Marriott hotels to ensure quality assurance measures are being followed, share best practices, and help maintain the teamwork between both properties.
- Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction.
- Ensure full compliance to Hotel operating controls, SOP's, policies, procedures.
- Company's Go to Marriott Person Being active in the local community to build strong relationships with local officials, businesses, and customers.
Dual Sales Manager Courtyard
Ascent Hospitality
Tupelo, MS
02.2014 - 01.2015
- Responsible for Corporate and Travel Agent Room Sales for the hotel
- Clear understanding of the hotels business strategies then set goals and to determine action plans to meet those goals
- Update action plans and financial objectives quarterly
- Identify new markets and business opportunities and increase sales
- Represent hotels in various events and exhibition
- Implements all sales action plans related to my market areas as outlined in the marketing plan
- Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients
Front Office Manager
Ascent Hospitality
Tupelo, MS
04.2013 - 02.2014
- Maintain and exceed guest service scores
- Ensure that all shifts and areas are covered
- Manage daily operations
- Ensure that all brand standards are being implemented and followed.
- Manage Account Receivables
- Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning
- Cleaned and sterilized equipment and facilities.
Education
Pre-Nursing
University of Alabama at Birmingham
Birmingham, ALSkills
- Operations management
- Training and development
- Change management
- File/records maintenance
- Customer service expert
- Account management
- Call documentation
- Staff education and training
Timeline
Commercial Lines Customer Care Specialist Sr
Progressive
03.2022 - Current
Commercial Lines Customer Care Specialist
Waste Management
02.2021 - 03.2022
Merchandiser/Marketing
Dodge's Corporate Office
08.2018 - 02.2021
General Manager
Fairfield Inn
03.2017 - 08.2018
Dual Assistant General Manager
Ascent Hospitality
01.2015 - 03.2017
Dual Sales Manager Courtyard
Ascent Hospitality
02.2014 - 01.2015
Front Office Manager
Ascent Hospitality
04.2013 - 02.2014
Pre-Nursing
University of Alabama at Birmingham