Daniqua Southerland
Bonneau,SC
Summary
Seeking a position in customer service
Customer service professional with 7+ years of experience, excelling in analytical and technical skills that drive efficiency and profitability. Demonstrates exceptional interpersonal abilities and proficiency in Microsoft Office, contributing to outstanding team collaboration and customer satisfaction. Adept at managing customer interactions and improving service quality, with a keen eye for detail and a proactive approach to problem-solving.
Overview
7
7
years of professional experience
Work History
Material Handler
GXO Logistics
09.2022 - Current
- Pull and verify materials and supplies for production orders, ensuring accuracy and quality
- Inspect incoming deliveries to confirm adherence to quality standards, reducing defects
- Coordinate and streamline material handling processes, ensuring efficient workflow and timely availability of supplies
Owner
Creative Ideas By Dee
03.2022 - Current
- Develop custom souvenirs and printed materials to boost customer engagement and event success
- Collaborate with clients to realize their vision
- Create bespoke event favors and invitations, enhancing the memorability of events
Assistant Manager
Local Finance
10.2019 - 09.2022
- Managed end-to-end loan processes, ensuring accurate documentation and timely closures
- Evaluated loan applications, recommending approvals or denials based on thorough reviews
- Managed daily operations, ensuring compliance with financial regulations and company policies
Account Specialist
National Finance
04.2017 - 04.2019
- Motivated team members to meet and exceed sales targets
- Documented customer habits and preferences and recommended product and service updates to management
- Recommended loan approvals and denials based on customer loan application reviews
Education
accounting, financing, business math, communications
Strayer University
Washington, D.C.High School Diploma -
Timberland High School
Saint Stephen, SC06.2010
Skills
- Excellent analytical skills
- Cooperative team member
- Strong verbal communication
- Outstanding interpersonal skills
- Insurance
- Shipping / Receiving
- Customer Service Skills
- Verbal communication
- Computer proficient
- Microsoft Office Skills
- Technical Support
Timeline
Material Handler
GXO Logistics
09.2022 - Current
Owner
Creative Ideas By Dee
03.2022 - Current
Assistant Manager
Local Finance
10.2019 - 09.2022
Account Specialist
National Finance
04.2017 - 04.2019
accounting, financing, business math, communications
Strayer University
High School Diploma -
Timberland High School
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