Danisa George
Humble,Texas
Summary
Experienced professional with 10 years of expertise in customer service, IT, and human resources. Proven track record in time management and exceptional problem-solving skills. A dedicated team player with a commitment to delivering high-quality service and achieving organizational goals
Overview
9
9
years of professional experience
1
1
Certification
Work History
Help Desk Technician
SwiftRX Solutions LLC
07.2023 - Current
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
In House Recruiter
Atlas Oil
03.2023 - 11.2023
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
Caregiver (Part Time)
Girling Health Care HCS
05.2018 - 11.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Lead Recruiter Analyst
Tailored Management ( Cigna Healthcare CONTRACT)
06.2022 - 09.2022
- Verified candidates fit hiring manager's desired employee characteristics and qualifications through comprehensive screening process.
- Trained and mentored junior recruiters, enhancing team performance and success rates.
- Collaborated with HR teams on workforce planning strategies, aligning recruitment efforts with organizational goals.
- Implemented data-driven strategies to optimize recruitment efforts and improve candidate quality.
IT Help Desk Technician
US Staff Professionals
01.2016 - 06.2018
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
Customer Service Technician
Iqor
11.2014 - 12.2015
- Reduced errors in claims submissions through meticulous attention to detail and thorough review processes.
- Improved claim processing efficiency by streamlining workflows and implementing best practices.
- Streamlined troubleshooting processes for increased efficiency and reduced service times.
- Provided remote support to customers, diagnosing and resolving technical issues effectively.
- Developed and updated databases to handle customer data.
Education
Associate of Science - Business Management
Houston Community College
Houston, TX12.2024
Skills
- Desktop Technical Support
- Technical Support
- Software configuration
- Network Troubleshooting
- Remote Support
- System Administration
- Data Entry
- Problem Resolution
- Call center experience
- Recruiting Coordination
- Recruiting Expertise
Certification
- Certified Christian Counselor , National Board of Christian Counselors
- Certified Microsoft Office Skills
Timeline
Help Desk Technician
SwiftRX Solutions LLC
07.2023 - Current
In House Recruiter
Atlas Oil
03.2023 - 11.2023
Lead Recruiter Analyst
Tailored Management ( Cigna Healthcare CONTRACT)
06.2022 - 09.2022
Caregiver (Part Time)
Girling Health Care HCS
05.2018 - 11.2022
IT Help Desk Technician
US Staff Professionals
01.2016 - 06.2018
Customer Service Technician
Iqor
11.2014 - 12.2015
Associate of Science - Business Management
Houston Community College