Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Danise Gaddy

St. Louis,MO

Summary

Results-driven business professional with 15 years of diverse experience, including leadership roles. Expertise in customer service, data entry, and HR administration, complemented by a strong background in coaching and training. Demonstrates exceptional documentation and active listening skills while maintaining professionalism and positivity under pressure. Aiming to leverage extensive experience to enhance team performance and client satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Team Lead

Equifax
St. Louis, MO
02.2022 - 02.2024
  • Ensured excellence in customer care through effective supervision and coordination.
  • Guided representatives on procedures and best practices.
  • Guaranteed prompt handling of inquiries through performance feedback.
  • Assisted in resolving escalated customer complaints or issues in a timely manner.
  • Developed strategies to increase sales volume based on customer feedback analysis.
  • Organized team meetings to discuss new initiatives or changes in policies and procedures.
  • Managed daily operations of the team including scheduling shifts, assigning tasks.
  • Responded quickly and professionally to any incoming emails from customers seeking assistance.
  • Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
  • Guided staff in adopting proper service protocols.

Senior Benefits Consultant

UnitedHealthcare
St. Louis, MO
08.2019 - 02.2022
  • Enhanced client satisfaction by developing and maintaining detailed health insurance portfolios.
  • Informed clients about diverse health insurance plans and coverage options.
  • Guided customers through enrollment for health insurance plans.
  • Protected customer information by adhering to confidentiality standards.
  • Addressed claim disputes through effective communication with relevant parties.
  • Designed unique plans to address individual client requirements.
  • Explained provider networks effectively.
  • Processed substantial call volume from potential customers seeking details on health coverage.

Mortgage Consultant

U.S Bank Mortgage Service
Earth City, MO
01.2016 - 07.2019
  • Handled processing of loan files, including FH and VA loans.
  • Compiled relevant details to document mortgage loans accurately.
  • Coordinates efforts amongst insurance professionals, real estate agents, and settlement officers.
  • Handled financial transactions accurately.
  • Consistently provided top-tier customer support to both internal staff and external patrons.
  • Guaranteed all mortgage lending practices met regulatory requirements.
  • Maintained detailed records of all transactions.

Education

Associate's degree - Business Administration And Management

University of Phoenix-Online Campus
Phoenix, AZ
12.2024

Skills

  • Customer Satisfaction Focus
  • Team Training
  • Problem-Solving
  • Computer skills
  • Critical thinking
  • Active listening
  • Leadership
  • Time management

Certification

  • Driver's License
  • Chauffeur's Permit
  • Certified Payroll Professional
  • Fundamental Payroll Certification
  • Real Estate License, 06/01/22 to 09/01/26

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Customer Service Team Lead

Equifax
02.2022 - 02.2024

Senior Benefits Consultant

UnitedHealthcare
08.2019 - 02.2022

Mortgage Consultant

U.S Bank Mortgage Service
01.2016 - 07.2019

Associate's degree - Business Administration And Management

University of Phoenix-Online Campus

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Danise Gaddy