Galilea Aguayo
Glendale
Summary
Dynamic Reception Manager at Solid Personnel with a proven track record in enhancing guest experiences and optimizing operations. Skilled in staff training and customer service, I successfully implemented scheduling improvements, boosting appointment management efficiency by 30%. Adept at problem-solving and fostering team collaboration, I excel in creating organized systems for inventory management.
Overview
6
6
years of professional experience
Work History
Customer Service Team Lead
Self Employed Web
Phoenix, AZ
09.2023 - Current
- Led customer service team, enhancing response times and improving client satisfaction.
- Developed training programs for new hires, increasing onboarding efficiency and knowledge retention.
- Implemented process improvements that streamlined communication between departments and reduced resolution times.
- Analyzed customer feedback to identify trends, informing strategic changes in service delivery.
- Coordinated team schedules to ensure optimal coverage during peak hours, enhancing service availability.
Reception Manager
Solid Personnel
Phoenix, AZ
01.2021 - 09.2023
- Supervised front desk operations to ensure efficient guest check-in and check-out processes.
- Trained and mentored reception staff in customer service protocols and office procedures.
- Implemented scheduling system improvements to enhance appointment management efficiency.
- Developed and maintained relationships with clients, addressing inquiries and resolving issues promptly.
- Monitored inventory of office supplies, ensuring availability for daily operations without excess spending.
- Streamlined inventory management by establishing an organized system for ordering supplies and tracking usage patterns.
Mail Handler
UPS
Tempe, AZ
06.2020 - 12.2020
- Sorted and organized incoming mail to ensure efficient distribution across departments.
- Operated package handling equipment to facilitate timely processing of shipments.
- Maintained accurate records of incoming and outgoing mail for inventory tracking.
- Collaborated with team members to streamline sorting processes, enhancing workflow efficiency.
Education
High School Diploma -
Independence High School
Glendale, AZ05.2020
Skills
Customer service focus
Budgeting and financials
Staff training and development
Scheduling expertise
Greeting and seating clients
Planning and prioritization
Flexible schedule
Customer service
Time management
Problem-solving
Attention to detail
Problem-solving abilities
Multitasking
Excellent communication
Critical thinking
Organizational skills
Team collaboration
Active listening
Effective communication
Decision-making
Data entry
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Team Lead
Self Employed Web
09.2023 - Current
Reception Manager
Solid Personnel
01.2021 - 09.2023
Mail Handler
UPS
06.2020 - 12.2020
High School Diploma -
Independence High School