Danisha Davis
Summary
Adept at leveraging exceptional communication and Excel spreadsheet skills. I significantly enhanced client satisfaction and operational efficiency at Citibank. My background spans valet service to financial advisement, where I excelled in multitasking and organization, always prioritizing client needs. My proactive approach and detail-oriented nature have consistently improved team performance and service quality.
Overview
12
12
years of professional experience
Work History
Vallet Attendant
Signature Parking
Vallejo, CA
03.2022 - 11.2023
- Assisted disabled customers with entering and exiting their vehicles as necessary.
- Responded quickly and efficiently to any emergency situations that arose during shift hours.
- Provided courteous greeting and ensured accessibility assistance for clients
- Organized and coordinated the flow of traffic in and out of the parking lot.
- Inspected customer vehicles for pre-existing damage prior to parking them.
Office Assistant
Contra Costa Housing Authority
Vallejo, CA
10.2019 - 05.2020
- Provided administrative support to multiple departments as needed.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Assisted clients with housing documents and made sure they were given to the appropriate department.
- Processed and sent out important mail.
- Data entry with Excel
Guest Service Representative
Target
Vallejo, CA
11.2015 - 11.2018
- Assisted guests with returning store items and refunded the appropriate funds back to guests.
- Oversaw efficient organization and stock monitoring.
- Handled customer complaints professionally and efficiently.
- Performed daily cashiering duties and closed out POS at end of every shift.
- Trained new employees
Financial Services Representative
Citibank
Sioux Falls, SD
04.2012 - 04.2013
- Provided accurate information regarding fees, commissions, and regulations related to financial services.
- Worked collaboratively with other departments to provide comprehensive solutions for clients.
- Developed and maintained relationships with clients to ensure satisfaction.
- Educated customers about different types of products available from the company's portfolio.
- Managed a high volume of incoming calls from clients with proficiency.
Skills
- Excel spreadsheets
- Mail handling
- Scheduling appointments
- Clerical support
- Detail-oriented
- Data entry
- Multitasking and organization
- Strong communication
- Cash handling
Timeline
Vallet Attendant
Signature Parking
03.2022 - 11.2023
Office Assistant
Contra Costa Housing Authority
10.2019 - 05.2020
Guest Service Representative
Target
11.2015 - 11.2018
Financial Services Representative
Citibank
04.2012 - 04.2013
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