Summary
Overview
Work History
Education
Skills
Timeline
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Jacqueline Whitley, Your Next Corporate Receptionist

Jacqueline Whitley, Your Next Corporate Receptionist

District Heights,MD

Summary

Dear Human Resource or Hiring Manager,

My name is Jacqueline Whitley and I would like to express my sincere interest in the role of a Lead Receptionist with your company, Northwest Center Services via Amazon. Currently, I predominantly oversee a parcel office with minimal supervision as well as a liaison between my parcel office, the hotel personnel and delivery drivers. This is a specialty office located inside of a 5-star hotel. As a savvy, and developed employee in my current position, with over 9 years of experience, I’m confident I'd seamlessly be able to contribute and execute all expectations of a Lead Receptionist. In conjunction with my current position, previous roles have further amplified my experience and is accredited to possessing a strong professional customer relations relationship. For example, while employed in the area of parcel , I was also simultaneously a Civil Service employee for nearly 8 years. specifically, referred to as a 311 Agent. This particular role encompassed several layers of duties such as building a rooted rapport with constituents of the city, attending public engagement meetings, standard office administrative duties, and going above and beyond when necessary. These attributes have refined me to my core as an employee and an individual. Lastly, I’d also like to bring focus to my abilities to effectively communicate, identify and solve problems, work cooperatively as a team member and or representative effectively. In closing, I sincerely hope you will find my resume refreshing and insightful regarding your decision-making. I look forward to an opportunity to discuss further with you my credentials and qualifications. Please see attached resume. Dependable Result Driven Candidate with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.

Overview

11
11
years of professional experience

Work History

Parcel Management Office Attendant

FedEx Office
06.2022 - Current
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Developed and implemented strategies to streamline office operations.
  • Increased customer service success rates by quickly resolving issues.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Ordered and distributed office supplies while adhering to fixed office budget.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Delivered clerical support by handling range of routine and special requirements.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Maintained and updated office records, both digital and physical.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Completed daily logs for management review.
  • Organized and detail-oriented with a strong work ethic
  • Worked effectively in fast-paced environments

Sortation Associate

Amazon
11.2021 - 06.2022
  • Applied Occupational Safety and Health Administration (OSHA) standards for lifting, working at heights and hazardous chemical handling.
  • Functioned comfortably at heights on catwalks, ladders and man-lifts.
  • Inspected packages for damages and took appropriate action to deliver in good condition.
  • Followed safety protocols while handling and sorting mail for personal safety purposes.
  • Utilized physical strength to move mail and packages of varying sizes and weights.
  • Provided reports and workflow statuses on time to management.
  • Performed well during first, second and third shift rotations.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Informed management immediately of sorting issues, conveyor problems and safety concerns.

Level IV Customer Service Representative

New Orleans Sewage And Water Board
01.2019 - 09.2021
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Cross-trained and provided backup support for organizational leadership.
  • Answered constant flow of customer calls with minimal wait times.
  • Delivered prompt service to prioritize customer needs.
  • Sought ways to improve processes and services provided.
  • Trained new personnel regarding company operations, policies and services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promptly responded to inquiries and requests from prospective customers.
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Updated account information to maintain customer records.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Tracked customer service cases and updated service software with customer information.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

FedEx Office

Store Consultant
08.2012 - 03.2020
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Developed and implemented strategies to streamline office operations.
  • Increased customer service success rates by quickly resolving issues.
  • Greeted customers professionally and provided friendly, knowledgeable assistance.
  • Completed clerical tasks such as filing, copying, and scanning for print orders in a timely manner
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.

311 Service Representative

New Orleans City Hall
07.2014 - 12.2018
  • Tracked customer service cases and updated service software with customer information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Applied customer-driven approach when handling incoming calls, e-mails and faxes for service issues, pricing and warranties.
  • Updated account information to maintain customer records.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Understood team concept and worked closely with team to positively impact responsiveness, timeliness and quality.

Education

No Degree - Litigations Specialist

Tidewater Community College
Virginia Beach, VA

Skills

  • Office Operations
  • Customer Relations
  • PowerPoint Presentations
  • Document Organization
  • Filing Documents
  • Complex Problem-Solving
  • Customer Satisfaction
  • Mail Management
  • Filing
  • Administrative Duties
  • Front Office Management
  • Office Support
  • Workflow Processes
  • Client Correspondence
  • Strong Problem Solver
  • Customer Support Needs Assessment
  • AS/400
  • Excel Spreadsheets
  • Office Systems Management
  • Payment Processing
  • Microsoft Office
  • Electronic Filing System
  • Advanced MS Office Suite Knowledge
  • Strong Interpersonal Skills
  • Sorting and Labeling
  • Cash Handling
  • Customer Relationship Management
  • Office Equipment
  • Handling Procedures

Timeline

Parcel Management Office Attendant

FedEx Office
06.2022 - Current

Sortation Associate

Amazon
11.2021 - 06.2022

Level IV Customer Service Representative

New Orleans Sewage And Water Board
01.2019 - 09.2021

311 Service Representative

New Orleans City Hall
07.2014 - 12.2018

FedEx Office

Store Consultant
08.2012 - 03.2020

No Degree - Litigations Specialist

Tidewater Community College
Jacqueline Whitley, Your Next Corporate Receptionist