Danisha Jones
Katy,TX
Summary
Proven Dispatch Coordinator with a track record of enhancing customer satisfaction through effective communication and problem-solving skills. At HASJJaJ Logistics, excelled in conflict resolution and maintaining client relationships, showcasing exceptional customer service and data entry proficiency. Demonstrated multitasking abilities by managing high-volume requests, significantly improving operational efficiency.
Overview
5
5
years of professional experience
Work History
Dispatch Coordinator
HASJJaJ Logistics
01.2021 - Current
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Responded to high volume of phone and email requests to provide logistics information.
Delivery Courier
Jumpp Logistics
05.2020 - 01.2021
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
Education
Associate of Applied Science - Graphic Design
Lone Star College
Houston, TX06-2026
High School Diploma -
Morton Ranch High School
Katy, TX06-2013
Skills
- Attention to details
- Data entry
- Software familiarity
- Customer service
- CRM software
- Multitasking Abilities
Timeline
Dispatch Coordinator
HASJJaJ Logistics
01.2021 - Current
Delivery Courier
Jumpp Logistics
05.2020 - 01.2021
Associate of Applied Science - Graphic Design
Lone Star College
High School Diploma -
Morton Ranch High School
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