Summary
Overview
Work History
Education
Skills
Timeline
Generic

MICHAEL MARRA

Niskayuna,NY

Summary

Motivated and adaptable professional seeking to leverage 3+ years of experience in logistics and warehouse management. Known for strong problem-solving skills, a proactive mindset, and the ability to quickly learn and apply new concepts. Demonstrated success in conflict resolution, problem solving, and interpersonal communications. Eager to bring a fresh perspective and dedicated work ethic to my workplace, with a commitment to contributing to team success and achieving organizational goals. Currently enrolled to obtain my Bachelors of Science in Business Management and continuously pursuing further education to stay ahead of the ever changing world we live in.

Overview

11
11
years of professional experience

Work History

Package Dispatch Supervisor

UPS
07.2024 - Current
  • Planning delivery/ pickup routes to meet corporate time agreements with customers.
  • Running dispatch plans in accordance with corporate guidelines as to help increase profit margin.
  • Following agreed-upon contract with Teamsters Union.
  • Supervising union employees on belts, making sure they follow proper safety methods.
  • Collaborated with other departments to ensure smooth communication and coordination of resources for effective dispatch operations.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.

Package Center Supervisor

UPS
08.2023 - 07.2024
  • Organize and maintain proper documents and paperwork in pertains to every day operations
  • Making sure drivers obtain all proper paperwork before they exit the building for the day
  • Help monitor the drivers to accurately meet all time commits on all packages
  • Resolved customer inquiries and issues related to package delivery, ensuring high levels of customer satisfaction
  • Collaborated with other department supervisors to streamline workflow and improve overall efficiency of package center operations
  • Conducted regular audits of package center operations to maintain compliance with company policies and procedures.

Package Dispatch Supervisor

UPS
02.2022 - 08.2023
  • Planning delivery/ pickup routes to meet corporate time agreements with customers
  • Running dispatch plans in accordance with corporate guidelines as to help increase the profit margin
  • Following the agreed-upon contract with the Teamsters Union
  • Supervising the travel of Covid-19 Vaccines throughout the building
  • Supervising union employees on the belts, making sure they follow proper safety methods
  • Collaborated with other departments to ensure smooth communication and coordination of resources for effective dispatch operations.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.

Packer and Mover

Self-Employed
02.2020 - 02.2022
  • Creating adequate routing for trucks to and from the job site
  • Communicating with customers to reciprocate plans on moving day
  • Efficiently packed and secured items for transport, ensuring minimal damage and maximizing space utilization
  • Safely operated moving equipment such as dollies and hand trucks to transport heavy furniture and boxes
  • Collaborated with team members to coordinate moving schedule and ensure timely completion of tasks
  • Followed safety protocols and procedures to prevent accidents and maintain a safe working environment
  • Provided exceptional customer service by addressing any concerns or requests during the moving process.

Appliance Technician

TransformCo
02.2019 - 02.2020
  • Maintained company vehicle, tools, and all parts on the vehicle
  • Diagnosed issues with appliances and provided detailed explanations to customers regarding necessary repairs
  • Completed repairs and maintenance on a variety of household appliances such as refrigerators, washers, dryers, and ovens
  • Ordered replacement parts and ensured timely delivery for repairs, minimizing downtime for customers.

Uber/Lyft Driver

Self-Employeed
09.2017 - 02.2020
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Generated consistent referrals and repeat business by providing friendly and fast service.

Senior Technician/Trainer

Intertech Digital Entertainment
05.2013 - 09.2017
  • Maintained company vehicle and all of the merchandise on the vehicle
  • Installation of T.V and internet antennas, wiring homes and equipment setup
  • Trouble-shooting customer issues with equipment and resolving them
  • Up-selling customers on products or services to enhance their tv viewing experience
  • Teaching classes on satellite internet installation and problem-shooting
  • Utilized strong communication skills to effectively convey technical concepts and procedures to diverse audiences, both in-person and virtually
  • Collaborated with management to identify training needs and implement customized training plans to address specific skill gaps within the technical team
  • Mentored junior technicians on complex troubleshooting techniques and best practices to enhance their technical skills and problem-solving abilities.

Education

Bachelors of Science in Business Management - Logistics And Supply Chain Management

Colorado Technical University
Colorado Springs, Colorado
03-2027

Skills

  • Problem Solving
  • Attention to Details
  • Positive Attitude
  • Patience
  • Self Motivated
  • Integrity
  • Relationship Building
  • Data Entry
  • Data Analytics

Timeline

Package Dispatch Supervisor

UPS
07.2024 - Current

Package Center Supervisor

UPS
08.2023 - 07.2024

Package Dispatch Supervisor

UPS
02.2022 - 08.2023

Packer and Mover

Self-Employed
02.2020 - 02.2022

Appliance Technician

TransformCo
02.2019 - 02.2020

Uber/Lyft Driver

Self-Employeed
09.2017 - 02.2020

Senior Technician/Trainer

Intertech Digital Entertainment
05.2013 - 09.2017

Bachelors of Science in Business Management - Logistics And Supply Chain Management

Colorado Technical University

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