Danisha L. Golden
Sewell,NJ
Summary
Dedicated candidate seeking a management position at AmeriHealth Caritas to utilize and enhance capabilities in a supportive environment. Guided to foster success and advance organizational goals. Experienced professional social worker with a commitment to improving the lives of others through a combination of education, critical thinking, and practical skills. Exemplary display of work in crisis management, report development, and genuinely assisting individuals in multiple areas of need in order to facilitate growth, empowerment, and change. Strong, calm, and energetic individual with the ability to work independently and with groups on all tasks at hand. Responsible professional experienced in coordinating behavioral support for clients. Strong history of maintaining accurate documentation and daily reports, helping clients and assisting with daily programming.
Overview
10
10
years of professional experience
Work History
Mental Health Technician
Thomas Jefferson Hospital
Cherry Hill, NJ
08.2025 - Current
- Monitored patient behavior and mental status throughout daily activities.
- Documented patient progress and reported changes to healthcare team.
- Supported patients in developing coping strategies during therapy sessions.
- Facilitated group activities to promote social interaction among patients.
- Ensured a safe and therapeutic environment for all patients.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Established trusting relationships with clients by demonstrating empathy and understanding towards them.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Provided excellent service to patients through personable communication.
- Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
- Tracked client movement on and off unit by documenting times and destinations.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Implemented therapeutic techniques such as art therapy, recreational therapy or music therapy.
- Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
- Employed motivational interviewing techniques to encourage patient engagement in treatment.
- Conducted one-on-one sessions with patients to provide emotional support and crisis intervention.
Mental Health Therapist
Best Behavioral Health
Philadelphia, PA
04.2024 - Current
- Assessing and diagnosing mental health conditions such as depression, anxiety, and trauma.
Providing therapy using various techniques and approaches, including cognitive-behavioral therapy and talk therapy. - Provided individual therapy sessions to clients with diverse mental health needs.
- Developed and implemented treatment plans based on client assessments and goals.
- Maintained accurate and confidential client records in accordance with regulatory standards.
- Participated in training programs to enhance therapeutic techniques and practices.
- Conducted assessments to diagnose mental illness, develop treatment plans and monitor progress.
- Counseled patients on stress management techniques such as relaxation exercises, mindfulness meditation, and cognitive-behavioral therapy.
- Assisted clients in developing healthy coping skills, setting goals and improving communication.
- Supported patients in developing self-advocacy skills related to their mental health needs.
- Created client treatment plans based on assessments and goals.
- Referred clients to external resources for additional support.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Adhered to HIPAA confidentiality requirements by safeguarding files.
- Maintained accurate records of client sessions, treatments and progress using an electronic health record system.
- Implemented stress reduction programs, including mindfulness and relaxation techniques, to enhance client well-being.
Critical Incident Specialist
Amerihealth Caritas
Philadelphia, PA
10.2022 - Current
- provide expertise and analysis to the CHC Service Coordination department to mitigate risk of noncompliance related to Critical Incidents.
- responsible for the coordination and ongoing monitoring of Critical Incident reporting program objectives including timely initiation, reporting, review, transcription, and completion of the critical incident process in CHC’s internal documentation system (eLTSS) and the Pennsylvania Enterprise Management System (EIM).
- Works collaboratively across Service Coordination and Quality Management for all CHC Critical Incident processes, conducting ongoing element review specific to Critical Incident activities and state requirements.
- CIS maintains current working knowledge of contractual guidelines, plan policy, and operational procedures to effectively provide subject matter expertise as part of developing recommendations related to Critical Incident specific job aids, tip sheets, system improvements, and additional targeted interventions to achieve and maintain compliant scores related to Critical Incident Operational Reporting.
- Developed training materials for staff on compliance regulations and best practices.
- Participated in ongoing training and compliance activities.
- Coordinated with other departments to ensure efficient workflow processes.
- Generated reports to track performance metrics of team members.
- Reviewed documents for accuracy prior to submission.
- Maintained positive working relationship with fellow staff and management.
Service coordinator
AmeriHealth Caritas
Philadelphia, PA
11.2019 - Current
- Coordinated member services and care management processes for diverse populations.
- Facilitated communication between healthcare providers and members to ensure service access.
- Maintained accurate records of member interactions and service referrals in systems.
- Supported outreach initiatives to educate members about available health resources.
- Coordinated service schedules and appointments with clients.
- Monitored email and phone communication to provide prompt responses and solutions.
- Maintained accurate records of services provided for each client.
- Worked closely with other departments within the company to ensure successful completion of projects.
- Confirmed completed or closed work order by reviewing notes and following up on pending items.
- Toggled between multiple systems and databases to look up information and update records.
- Ensured compliance with all relevant regulations pertaining to service operations.
- Developed and maintained relationships with key clients to ensure repeat business.
- Managed and updated client databases to ensure accurate and current information.
- Coordinated with community resources to enhance service offerings to clients.
- Participated in professional development opportunities to stay informed on industry trends.
- Facilitated communication between clients, service providers, and internal teams.
- Addressed and resolved client complaints and issues in a timely manner.
- Provided support and guidance to clients, navigating them through service options.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Identify, coordinate, and assist participants in accessing needed LTSS services and other Covered Services, as well as non-covered medical, social, housing, educational, and other services and supports
Lead the participant-centered planning and service (PCPS) delivery process and oversee its implementation
Inform participants about available required needs assessments, the PCSP process, service alternatives, and service delivery options
Informs participants of their rights and assists with the complaint, grievance, and DHS Fair Hearing process
Collect additional necessary information, including participant preferences, strengths, and goals, to inform the development of the PCSP
Conducts reevaluation of level of care annually or more frequently as needed following CHC requirements
Works with the participant to complete activities necessary to maintain eligibility
Direct Support Professional
Bancroft
Voorhees , NJ
12.2021 - 08.2023
- Assisted individuals with daily living activities and personal care routines.
- Facilitated communication between clients and their families or caregivers.
- Monitored client behavior and reported changes to the supervisory team.
- Provided transportation for clients to appointments and community activities.
- Maintained a safe and clean environment for clients at all times.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Used approved crisis intervention techniques in emergency situations.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Assisted clients with maintaining good personal hygiene.
- Organized oral medications for clients following dosage and schedule requirements.
- Helped clients get in and out of beds and wheelchairs.
- Monitored health and well-being of clients and reported significant health changes.
Social Worker
Hahnemann Hospital
Philadelphia, PA
06.2019 - 07.2019
- Collaborated with healthcare teams to coordinate services and support for clients.
- Advocated for client rights and access to community resources and services.
- Managed case documentation ensuring compliance with regulatory standards.
- Facilitated family meetings to engage support systems in client care discussions.
- Educated clients on coping strategies and available mental health resources.
- Worked collaboratively with other professionals such as psychiatrists, psychologists, and nurses to coordinate care for clients.
- Developed individualized service plans with clients to address their identified goals.
- Maintained lists of resources helpful to clients.
- Attended team meetings and provided feedback on case updates and treatment recommendations.
- Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
- Conducted assessments of client needs, strengths, and resources to develop treatment plans.
- Coordinated referrals to outside agencies for additional services such as substance abuse programs or vocational training.
- Collaborated with family members to provide comprehensive support services to clients.
- Educated patients and caregivers on community resources and post-acute level of care criteria, benefits and coverage.
- Collaborated with multidisciplinary team of mental health case managers and disability workers.
- Actively advocated for systemic change within organizations that serve vulnerable populations.
- Evaluated and addressed individual client needs and concerns.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Maintained and developed community relationships to support various client referrals.
- Implemented and formulated tailored treatment plans with needs evaluation and patient psychosocial functioning.
- Improved outcomes and successes by utilizing multidisciplinary risk identification and management in care planning.
Director of Social Work
The Villa at Florham Park
Florham Park, NJ
07.2017 - 06.2019
- Facilitated daily inter-disciplinary meetings to review departmental updates and resident care.
- Conducted assessments to identify client needs and appropriate interventions.
- Established partnerships with local organizations for resource sharing.
- Collaborated with healthcare providers to coordinate patient care plans.
- Developed training programs for social work staff and interns.
- Facilitated team meetings to discuss case management strategies and updates.
- Implemented policies to improve service delivery and compliance standards.
- Analyzed statistical data related to social work programs and identified areas of improvement.
- Coordinated multi-disciplinary teams of professionals to provide comprehensive care plans for clients.
- Organized outreach events such as seminars, conferences, and workshops for the public regarding social service topics.
- Facilitated crisis intervention sessions to assist clients in resolving conflicts.
- Participated in professional development activities including attending conferences, workshops, seminars.
- Evaluated client records to ensure compliance with state regulations regarding documentation standards.
- Provided direct clinical treatment to individuals, families, groups, and communities.
- Served as a liaison between internal departments or external agencies when necessary.
- Conducted needs assessments to identify gaps in services or resources for clients.
- Ensured adherence to ethical principles as outlined by professional organizations such as NASW Code of Ethics.
- Monitored client progress and updated case notes accordingly.
- Created and maintained collaborative relationships with external stakeholders.
- Scheduled care plan meetings with residents and families to address concerns and discharge plans.
- Provided brief counseling and referred residents to psychologists or psychiatrists as needed.
- Maintained documentation for initial, quarterly, significant changes, and annual charting of residents.
- Attended weekly utilization review meetings to evaluate rehabilitation progress of residents.
- Coordinated discharges into the community with Home Care Services for seamless transitions.
- Followed up with residents and families post-discharge for four weeks to ensure continuity of care.
- Conducted cognition, psycho-social, and mood assessments on both long-term and short-term residents.
Social Worker
Terrace HealthCare Center
Bronx, NY
10.2015 - 07.2017
- Assessed clients to determine Cognition, Psycho-Social and Mood scores to assist with plan of care.
- Interfaced effectively with multi-disciplinary team to establish and ensure comprehensive care for residents.
- Facilitated discharges into the community with Home Care Agencies, Drug Treatment programs, PT/OT/ST services, shelter systems, alternative placements and other Assisted Livings in the borough.
- Provided advocacy, support and intervention services for residents as needed.
- Provided brief counseling services as needed for residents who are homeless, drug dependent, mentally ill, early onset of Dementia and Parolees.
- Made appropriate referrals for Psychology and Psychiatry support.
- Maintained documentation for initial, quarterly, annual, significant changes of residents for their care plan meetings.
- Attend weekly UR (utilization review) meetings to discuss residents who are receiving rehab services.
Education
Masters - Social Work
University of Southern California
Los Angeles, CA08.2015
Bachelors - Social Work
Georgia State University
Atlanta, Ga05.2014
Skills
- Crisis intervention techniques
- Therapeutic methods
- Patient monitoring
- Treatment planning
- Documentation standards
- Behavioral analysis
- Client advocacy
- Multidisciplinary collaboration
- Care coordination
- Compliance regulations
- Effective communication
- Problem solving
- Empathic listening
- Case documentation
- Cognitive behavioral therapy principles
- Clinical charting
- Family engagement strategies
- Cognitive assessment techniques
- Therapeutic communication skills
- Behavior observation practices
- Emotional regulation strategies
- Substance abuse awareness and education
- Group therapy facilitation skills
- Care plan development processes
- Mental status evaluation techniques
- Behavior management strategies
- Collaborative treatment planning approaches
- Anxiety management techniques
- Solution-focused therapy concepts
- Medication administration protocols
- Data confidentiality practices
- Discharge planning processes
Timeline
Mental Health Technician
Thomas Jefferson Hospital
08.2025 - Current
Mental Health Therapist
Best Behavioral Health
04.2024 - Current
Critical Incident Specialist
Amerihealth Caritas
10.2022 - Current
Direct Support Professional
Bancroft
12.2021 - 08.2023
Service coordinator
AmeriHealth Caritas
11.2019 - Current
Social Worker
Hahnemann Hospital
06.2019 - 07.2019
Director of Social Work
The Villa at Florham Park
07.2017 - 06.2019
Social Worker
Terrace HealthCare Center
10.2015 - 07.2017
Masters - Social Work
University of Southern California
Bachelors - Social Work
Georgia State University