Danisha McNeill
Warsaw,USA
Summary
Knowledgeable professional skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer, and problem-solver. Superb mentorship over many years.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Economic Benefits Trainer
Wake County Government
Raleigh, NC
04.2024 - Current
- Developed training materials for staff onboarding and professional development programs.
- Coordinated training schedules to ensure maximum participation and resource availability.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Supervised, evaluated, and/or coached new hires during the new hire 12-week training.
- Teach and maintain a training class of seven to ten new-hire employees.
- Served as a partner and team member to other trainers and staff to achieve compliance objectives.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
Human Service Caseworker
New Hanover County Government
Wilmington, NC
03.2019 - 04.2024
- Assessed client needs through interviews and documentation review.
- Maintain a caseload of over 100 per month for accuracy and detail management.
- Supported the needs of more than 75 customers with high-quality customer service pertaining to concerns, assistance, and information about various programs.
- Documented case notes and maintained accurate records in systems.
- Educated clients on available resources and support options.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Assisted with opening and closing Child Welfare Medicaid cases per the request of the social worker.
- Drafted notes and research for the hearing request.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
Reading Tutor
Ignite Reading
08.2023 - 02.2024
- Assisted in creating a positive learning environment by motivating students to read more often.
- Implemented differentiated instruction based on varying student interests and abilities.
- Adapted teaching methods to accommodate students with learning disabilities, ensuring an inclusive learning environment.
- Developed and implemented reading strategies to improve student comprehension and fluency in reading.
- Adapted instruction according to individual learners' needs.
Vaccine Support/COVID-19 Contact Tracer
Medical Edge Healthcare Group
San Francisco, CA
08.2023 - 02.2024
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Leveraged critical thinking skills to identify high risk contacts requiring further investigation.
- Assisted with follow up calls to monitor progress of those under quarantine or isolation orders.
- Ensured compliance with all relevant laws pertaining to patient privacy rights such as HIPAA regulations.
Census Enumerator
US Census Bureau
Atlanta, GA
09.2020 - 12.2020
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Maintained a high level of confidentiality regarding personal information gathered during enumeration activities.
- Demonstrated strong communication skills while interacting with diverse populations, explaining the purpose of the census and answering questions.
- Provided assistance with completing questionnaires accurately and completely when needed.
- Worked independently in remote areas without direct supervision while adhering to safety guidelines.
Bank Teller
WoodForest National Bank
Mount Olive, NC
05.2018 - 03.2019
- Provided excellent customer service in a high-volume banking environment, including cash handling and account inquiries.
- Resolved customer complaints in a timely manner while maintaining the highest level of professionalism.
- Performed daily balancing of cash drawer and ensured accuracy of all bank documents.
- Assisted management in bank opening and closing procedures.
- Issued cashier's checks, bank checks, money orders and traveler's checks.
- Adhered to security and regulatory requirements surrounding financial transactions.
- Demonstrated proficient knowledge of bank products and services to meet customer needs.
Bus Driver/Substitute Teacher
Duplin County Schools
Kenansville, NC
09.2016 - 03.2019
- Instructed students while safely transporting them to and from school.
- Picked up and dropped off riders at specific locations following strict time schedules.
- Complied with traffic rules and regulations to operate vehicles in safe, legal manner.
- Excelled at multitasking by monitoring passenger behavior while driving safely.
- Safely transport a busload of 45 to 50 minor children to and from school daily.
Education
Bachelor of Science - Criminal Justice
Fayetteville State University
Fayetteville, NC07.2019
Associate of Science - Criminal Justice Technology
Fayetteville Technical Community College
Fayetteville, NC05.2016
Skills
- Effective communication
- Training material development
- Time management
- Problem-solving aptitude
- Self-motivation
- Teamwork and collaboration
- Adaptability
- Case management
- Customer service
Certification
- Notary Public Certification
Timeline
Economic Benefits Trainer
Wake County Government
04.2024 - Current
Reading Tutor
Ignite Reading
08.2023 - 02.2024
Vaccine Support/COVID-19 Contact Tracer
Medical Edge Healthcare Group
08.2023 - 02.2024
Census Enumerator
US Census Bureau
09.2020 - 12.2020
Human Service Caseworker
New Hanover County Government
03.2019 - 04.2024
Bank Teller
WoodForest National Bank
05.2018 - 03.2019
Bus Driver/Substitute Teacher
Duplin County Schools
09.2016 - 03.2019
Bachelor of Science - Criminal Justice
Fayetteville State University
Associate of Science - Criminal Justice Technology
Fayetteville Technical Community College
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