Rudy Alumbaugh
Colorado Springs,CO
Summary
I have 20 years of leadership experience from multiple avenues. That puts me in a unique position to lead a team that reflects the goal of unifying the organization. I have the communication skills that reflect empathy, strength, knowledge and the emotional intelligence needed for this leadership position. I have the drive to connect our community, gather and present resources that help clients, friends and family improve their lives and promote self-sufficiency. I am a forward thinker that anticipates the needs of the business and the knowhow of building the tools needed to adapt to the ever changing needs of employees and business.
Overview
10
10
years of professional experience
Work History
Economic Benefits Supervisor
El Paso County DHS
Citizens Service Center
06.2022 - Current
- 7.5 Years of CBMS and social services benefits experience
- 22 years Microsoft Office (Outlook, Word, Excel, Teams, Powerpoint, One-Drive, OneNote) Experience
- Proficient in public assistance rules, regulations, protocols and procedures.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Handled client and employee complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with county and state policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Achieved results by working with staff to meet established targets.
- Onboarded new employees with training and new hire documentation.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Accomplished multiple tasks within established timeframes.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Monitor S report and EPG report to maintain Timeliness.
Business Owner
TLN Insurance
06.2020 - 01.2023
- Ensured compliance with all federal/state regulations as well as multiple insurance carrier policies and procedures while managing daily operations of the insurance agency.
- Boosted agency visibility through targeted marketing campaigns, enhancing brand awareness and attracting new customers.
- Oversaw agency financial management activities including budgeting, forecasting, expense tracking, revenue generation strategies development.
- Conducted periodic reviews of clients'' insurance portfolios to identify gaps in coverage and offer appropriate solutions.
- Developed comprehensive insurance policies tailored to clients'' unique needs, resulting in increased satisfaction and loyalty.
- Mentored junior agents to enhance their sales skills and industry knowledge, fostering a high-performance team environment.
- Collaborated with underwriters in creating customized insurance packages suited to the specific requirements of both individual and corporate clientele.
- Continuously updated industry knowledge through ongoing professional development activities, staying current on relevant trends and best practices.
Member Specialist
USAA
06.2019 - 06.2020
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Maintained high standards of customer service by building relationships with clients.
- Maintained a high level of industry expertise through continuous professional development courses and certifications in the field of insurance specialty.
- Ensured regulatory compliance through diligent monitoring of company practices and adherence to guidelines.
- Contributed to team performance by sharing industry knowledge and assisting colleagues in complex cases.
- Simplified complex insurance concepts for clients, facilitating informed decision-making regarding policy options.
Board of Director
Urban Peak/The Place
06.2019 - 06.2020
- Oversaw development of long-term strategic plans, aligning company goals with market trends and opportunities.
- Defined organizational problems to create and implement correction plans.
- Contributed valuable insights regarding industry trends during board discussions, enabling informed strategic decision making.
- Managed and planned social activities to encourage program engagement.
- Evaluated organizational performance metrics to identify areas for improvement and optimize operations.
- Advised executive management on critical decisions, contributing to the achievement of annual revenue targets.
Human Services Lead Benefits & Eligibility Specialist
El Paso County
05.2015 - 06.2019
- Completed thorough case reviews that resulted in news recognition
- Customer Service at both the Front Desk/Greeter Desk
- Organized Re-certification's, Applications and Change Report forms for processing
- Worked to formalize the flow of the ROPE Area, Community Support Team and the Customer Service Line
- Created a virtual platform for all work processed by the Community Support Team, Customer Service Line and for the current ongoing team
- Visit outside agencies and homeless tent communities to process applications and rectifications for families
- Voting member of the El Paso County DHS Communications Committee
- Maintain a workload and time management needed to work at Satellite offices with little to no direct supervision
- Outstanding Problem-Solving skills while defusing escalated/distressed clients
- While maintaining a high performance; using empathy in handling sensitive situations
- Processing numbers in the quantity of work that was obtained regularly: 10-12 applications per day, 15-20 Re-certifications per day and 20-30 changes per day, completing the new Customer Service Line cases within the 24 hour timeframe
- Program development for the new 'training pod' team
- Train policy and techniques to new technicians
- Develop new policies and procedures to improve the customer service line statistics
- Work with the Health Care Policy and Finance organization to implement new software for the county of El Paso for the customer service line
- Review employee cases and authorize benefit disbursement
- Troubleshoot escalated cases for technicians as well as management
- Monitor S report and EPG report for the CSL team
- Construct and complete annual reviews for technicians I help oversee.
Eligibility Specialist
Connect for Health Colorado
01.2014 - 05.2015
- Completed Medicaid applications in the Colorado Benefits Management System (CBMS) as well as the coloradopeak.com website.
- Organized and completed data entry of verifications turned in by new and existing clients.
- Scheduled and attended meetings with the Health Care Policy and Financing (HCPF) to build policy and procedure overseeing the program for Advanced Premium Tax Credits (APTC).
- Organized and maintained Excel Spreadsheets and generate reports for daily, monthly and yearly production
- Process enrollment applications, changes and terminations for the insurance programs
- Lead and organize projects to better the organizations processing and procedures
- Build training of the newly planned procedures and implement those trainings.
Education
High School Diploma -
Lewis Palmer High School
12.2002
Skills
- Proficient in CBMS, PEAK, EDMS, SAVE, JP Morgan, Oracle, Shared folders, COLA Reports, Excel, HSC, Salesforce, Five9, Microsoft Word, Microsoft PowerPoint, EPG Reports, S Report
- Healthcare Benefits
- HIPAA Compliance
- Employee Relations
- Life Insurance
- Medicare Coordination
- Document Preparation
- Data Collection
- Program Leadership
- Team Training
- Accuracy and efficiency
Personal Information
Title: Economic Benefits Supervisor
Hobbies and Interests
- Organize and direct cooking videos.
- Host live videos of video gaming.
Timeline
Economic Benefits Supervisor
El Paso County DHS
06.2022 - Current
Business Owner
TLN Insurance
06.2020 - 01.2023
Member Specialist
USAA
06.2019 - 06.2020
Board of Director
Urban Peak/The Place
06.2019 - 06.2020
Human Services Lead Benefits & Eligibility Specialist
El Paso County
05.2015 - 06.2019
Eligibility Specialist
Connect for Health Colorado
01.2014 - 05.2015
High School Diploma -
Lewis Palmer High School