Elliot Hodges

• Process between 8-10 applications, 8-10 RRR’s or 16-24 CRF’s daily.
• Review and submit disability applications to ARG.
• Processed completed disability applications from ARG to CBMS.
• Applying working knowledge of rules, regulations, and El Paso County procedures in relation to public assistance using CBMS
• Corresponds productively and professionally as appropriate for the needs of the clients, peers and leadership using email, phone, and text through Outlook, and Jabber
• Critically analyzes information to determine the best solution and solve problems per individual circumstances
• Review applications and recertification's for Medicaid programs and determine each qualification criteria for individuals.
• Interviewed applicants and explained scope of different available benefits through our Customer Service Line.
• Resolved discrepancies with client applications and recertification's to verify eligibility.
• Built relationships with diverse leaders in multiple departments to achieve successful program cohesion.
• Worked effectively in fast-paced environments.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Maintain accuracy through regular audits and timeliness through the S Report and EPG Report.

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• Restocked and organized merchandise in front lanes and 25 aisles in the department.
• Answered questions about store policies and addressed customer concerns.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Built relationships with around 30 customers per day to encourage repeat business.
• Learned duties for various positions and provided backup at key times.

• Processing 40+ warranty claims daily with 100% accuracy, including direct communication with various manufacturers and all applicable internal departments to resolve part and labor reimbursement to the dealership
• Daily, weekly, and monthly accounts receivable reporting and action.

• Property manager in charge of customer experience, leasing, billing, inventory, monthly audits, EOM remit to corporate for multiple locations, utilized Digigate for project data, costs, budget tracking, and performance trends, maintenance and repair of facility and grounds.

• Drafting/remodeling, establishing new clients, innovative problem solving abilities to generate workable solutions and resolve issues, customer retention, marketing business through online and direct mail campaigns, web design site maintenance
• Created monthly report analysis ensuring that internal reports were valid and completed monthly ledger reconciliation.
• Calculated dimensions and allowances with accurate precision for project specifications.
• Identified potential operational issues and redesigned products to improve functionality.
• Consulted with project managers, design consultants and sub-contractors to produce and alter drawings.