Eloy Santa Cruz
Colorado Springs,CO
Summary
I am a highly-motivated individual with a desire to take on new challenges. I have a strong work ethic, adaptability, and exceptional interpersonal skills. I am adept at working effectively and quickly in mastering new skills.
Overview
14
14
years of professional experience
Work History
Caseworker
El Paso County DHS
Colorado Springs, CO
05.2021 - Current
- Conducted home visits to assess client needs, evaluate progress toward goals, and document service delivery.
- Maintained accurate records of client information in accordance with agency policies and procedures.
- Coordinated referrals for mental health counseling, substance abuse treatment and other community resources.
- Developed relationships with local agencies to ensure access to necessary services for clients.
- Participated in weekly team meetings to discuss case management strategies and review progress towards established goals.
- Provided crisis intervention when necessary by responding quickly to urgent requests from clients or referral sources.
- Attended court hearings when appropriate to provide testimony regarding client status or progress towards goals.
Designated Hitter
Walgreens
Laredo, TX
05.2018 - 12.2020
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Verified accuracy of medication orders and entered data into pharmacy system.
- Prepared labels for prescriptions and dispensed medications to patients.
- Processed payments from customers using cash registers and debit and credit card terminals.
- Tracked expiration dates for all drugs in stock and discarded expired items according to regulations.
- Organized and maintained patient profiles in the computer system.
- Greeted customers upon arrival at the pharmacy counter.
- Conducted regular checks of drug storage areas to ensure proper temperature control was maintained.
Cashier
Walgreens
Laredo, TX
01.2016 - 05.2018
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Processed sales transactions to prevent long customer wait times.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
Bilingual Customer Service Representative
UnitedHealthcare
Laredo, TX
05.2015 - 01.2016
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
- Provided translation assistance for customers with limited English proficiency.
- Assisted customers with product selection and answered questions regarding features, benefits, and pricing of products or services.
- Resolved customer complaints in a professional manner while adhering to corporate policies and procedures.
- Utilized multiple computer systems to access customer accounts, process payments, update account status.
- Communicated effectively with other departments throughout the organization to ensure seamless service delivery.
Cook
Arby's
Laredo, TX
12.2012 - 04.2015
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Supervised and trained kitchen staff on proper preparation techniques.
- Checked quality of ingredients before use in order to ensure freshness.
- Monitored stock levels of food items and ordered more when necessary.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
Cashier
Lowe's
Laredo, TX
09.2012 - 12.2012
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Assistant Secretary
Laredo Community College
Laredo, TX
03.2012 - 09.2012
- Prepared reports, presentations, memos, letters, and other documents as needed.
- Provided administrative support to the Secretary, including managing calendars and scheduling meetings.
- Organized special events and managed all logistics associated with them.
- Managed data entry tasks for the office and maintained accurate records of activities.
- Answered phone calls from external contacts and provided information or directed inquiries appropriately.
- Greeted visitors to the office and ensured that they were taken care of promptly.
- Maintained a filing system for important documents such as contracts, agreements, invoices.
Customer Service Representative
Convergys
Laredo, TX
03.2011 - 03.2012
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered inbound calls, chats and emails to facilitate customer service.
Cashier
ConocoPhillips
Laredo, TX
06.2010 - 02.2011
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
Education
Master of Science - Psychology
Texas A&M International University
Laredo, TX12-2020
Skills
- Proficient in Spanish
- Regulatory Compliance
- Client interaction and education
- Records Management
- Issue identification and resolution
- Case Documentation
- Client Advocacy
- Emergency response training
Affiliations
I enjoy researching new topics or gaining knowledge on topics I already know about. This usually is in the form of reading published research articles, books and I do this for fun.
Accomplishments
- I have been awarded several awards from the State of Colorado in regards to my performance with my caseworking in my current job.
Languages
Spanish
Professional
Timeline
Caseworker
El Paso County DHS
05.2021 - Current
Designated Hitter
Walgreens
05.2018 - 12.2020
Cashier
Walgreens
01.2016 - 05.2018
Bilingual Customer Service Representative
UnitedHealthcare
05.2015 - 01.2016
Cook
Arby's
12.2012 - 04.2015
Cashier
Lowe's
09.2012 - 12.2012
Assistant Secretary
Laredo Community College
03.2012 - 09.2012
Customer Service Representative
Convergys
03.2011 - 03.2012
Cashier
ConocoPhillips
06.2010 - 02.2011
Master of Science - Psychology
Texas A&M International University
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