DANISSA MCKOY
Hollywood,USA
Summary
Experienced Customer Service Specialist dedicated to delivering exceptional service in a fast-paced environment. Skilled in prioritizing tasks and multitasking to ensure timely resolution of customer inquiries and concerns. Collaborative team player adept at handling escalated customer support issues, consistently providing effective solutions and maintaining high levels of customer satisfaction.
Overview
5
5
years of professional experience
Work History
Pharmacists Technician
Walgreens
08.2023 - 06.2024
- Scheduling
- Quality Control Procedures
- Pharmaceutical Calculations
- Oversaw warranty counseling process to manage expense controls
- Maintained detailed records of customer interactions, transactions and comments for future reference
- Updated Technology system with order specifics and customer details, preferences and billing information
- Controlled drug inventories by monitoring drug levels; removing outdated drugs; restocking shelves; verifying orders against invoices
- Inspected prescription orders for completeness before filling them
Sales Associate
Home Depot
11.2021 - 06.2022
- Developed promotional strategies to increase sales volume
- Maintained cleanliness of store environment including floors, windows, displays
- Greeted customers and provided exceptional customer service
Data Analyst
Pandora Jewelry
11.2019 - 06.2022
- Generated standard or custom reports summarizing business, financial or economic data
- Communicated with customers, competitors and suppliers to stay abreast of industry or business trends
- Synthesized current business intelligence or trend data to support recommendations for action
Education
High School Diploma -
Broward College
Skills
- Call Management
- Appointment Scheduling
- Complaint Resolution
- Medication Dispensing
- Quality Control Procedures
Timeline
Pharmacists Technician
Walgreens
08.2023 - 06.2024
Sales Associate
Home Depot
11.2021 - 06.2022
Data Analyst
Pandora Jewelry
11.2019 - 06.2022
High School Diploma -
Broward College
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