Danita Ashley
Chicago,IL
Summary
Dedicated Customer Service professional, with knowledge of service delivery, ensuring customer satisfaction, and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. As of today, has quoted and sold 69 new business policies. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Customer Service Rep II
Founders Insurance Company
Des Plaines
10.2022 - Current
- Processes monthly billing payments
- Service insurer's by making changes to their policies
- Member of Lift Off Team.
Sales Agent
Aarco American Insurance Agency
Oak Park
06.2017 - 02.2022
- Quoted new clients and shopped renewal prices for homeowner, motorcycle, and renters annual policy renewals
- Serviced customers by making changes to their policies.
Sales Agent
Illinois Vehicle Insurance Agency
Chicago
02.2014 - 05.2016
- Quoted and processed new business applications for new auto insurance
- Processed and recorded monthly payments, renewal deposit, and new business deposits
- Processed changes, cancels, and reinstatements to auto policies.
Sales Agent
Oxford Auto Insurance Agency
Broadview
01.2013 - 02.2014
- Quoted and processed new business applications for new auto home and life insurance policies
- Processed and recorded payments on all lines of business
- Processed changes, cancels, and reinstatements on all lines of business.
Personal Lines Underwriter
Founders Insurance Co
Des Plaines
04.2009 - 01.2013
- Evaluated and processed new business applications for auto and light commercial insurance
- Corresponded with Agents, Liens holders and policy holders regarding insurance inquiries
- Processed cancellations and reinstatements, according to underwriting guidelines.
Sales Agent/Customer Service Rep
Yale Insurance Agency
Chicago
09.1999 - 01.2009
- Quoted and processed new and renewal business for auto, life, and home insurance
- Processed monthly payments for customers policies
- Processed changes, cancels, and reinstatements to insurer's policies.
Education
High School Diploma -
George W. Collins
Chicago, IL06.1985
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Payment Processing
- Sales expertise
- Account updating
Certification
-Illinois Insurance Producer License (2013-2026)
- Licensed to sell auto, home, and life insurance in the state of Illinois.
Timeline
Customer Service Rep II
Founders Insurance Company
10.2022 - Current
Sales Agent
Aarco American Insurance Agency
06.2017 - 02.2022
Sales Agent
Illinois Vehicle Insurance Agency
02.2014 - 05.2016
Sales Agent
Oxford Auto Insurance Agency
01.2013 - 02.2014
Personal Lines Underwriter
Founders Insurance Co
04.2009 - 01.2013
Sales Agent/Customer Service Rep
Yale Insurance Agency
09.1999 - 01.2009
High School Diploma -
George W. Collins