Danita Booker
Terrell,TX
Summary
Compassionate Psychiatric Tech with an understanding of empathy and proactive care. I have almost 30 years of experience in the field of behavioral analysis. Proficient in implementing specialized programs for individuals with intellectual, mental, emotional and developmental disabilities. Caring and well-organized with outstanding interpersonal, communication and social skills. I am a fast learner, eager to learn new things and compassionate about my job and I feel that I can be a valuable asset to your company.
Overview
31
31
years of professional experience
Work History
Psychiatric Technician
Terrell State Hospital
Terrell, TX
08.1994 - Current
- Observed patient behaviors and reported any changes or concerning issues to the psychiatrist or nurse practitioner.
- Provided direct patient care and monitored patients' physical, mental, and emotional status.
- Maintained accurate records of patient progress including daily notes on individuals' moods, activities, interactions with others.
- Ensured that all safety protocols were followed at all times while caring for patients in a residential setting.
- Created therapeutic environments through activities designed to reduce stress levels among residents.
- Performed crisis intervention services when needed including evaluating potential risks posed by clients' behaviors or actions.
- Assisted psychiatrists in the assessment of patient behavior and provided feedback to the treatment team.
- Utilized therapeutic techniques such as positive reinforcement or distraction methods when working with agitated patients.
- Developed therapeutic relationships with clients while providing a safe environment for them to express themselves openly.
- Provided support during psychiatric evaluations by interacting with patients in order to obtain information about their medical history and current symptoms.
- Collaborated with other healthcare professionals to coordinate individualized treatment plans for each client.
- Handled vital sign monitoring, medication administration and patient behavior assessments.
- Communicated with clients and families effectively building lasting relationships.
- Organized recreational activities for patients such as arts and crafts projects or outdoor games.
- Conducted group therapy sessions with clients and facilitated activities designed to improve socialization skills.
- Evaluated residents' needs regularly and updated treatment plans accordingly based on changes observed over time.
- Recorded patients' health metrics using thermometers or blood pressure gauges.
- Restrained violent or suicidal patients using approved verbal or physical techniques.
- Aided patients in performing activities of daily living.
- Accompanied patients to medical and counseling appointments.
- Collaborated with doctors, psychologists or therapists in working with patient treatments.
- Assisted psychiatrists in working with patients to rehabilitate for community reintegration.
- Conducted intake interviews with new patients to complete forms, assess mental health condition or obtain treatment history.
- Instructed new employees on protocols to use when interacting with psychiatric patients.
- Influenced patients' behavior with interaction, counseling or instruction.
- Led individual and group therapy supporting prescribed procedures.
- Basic Computer Experience
- Fast learner and eager to learn new things
- I have been a supervisor at my job for 7 years.
- Collect Lab Urinalysis
- EKG
- Assemble and prepare Medical Records
Customer Service Cashier
Factory Brand Shoes
Terrell, TX
03.1996 - 08.1997
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Built and maintained productive relationships with employees.
Medical Assistant
Greenville Family Practice
Greenville , TX
05.1993 - 08.1994
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Administered injections, medications and treatments as directed by the physician.
- Organized Charts
- Scheduled appointments
- Answering phones
- Basic Computer Skills
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Organized patient charts before each day's clinic sessions began.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Changed dressings on wounds to prevent infection and check for healing.
- Handled general office duties to support administrative staff during peak hours.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Education
Vocational - Medical Assisting
National Education Center
Garland, TX05-1993
Some College (No Degree) - Nursing
Trinity Valley Community College
Terrell, TXSkills
- Communication
- Computer Skills
- Leadership
- Teamwork
- Problem solving
- Fast Learner
Timeline
Customer Service Cashier
Factory Brand Shoes
03.1996 - 08.1997
Psychiatric Technician
Terrell State Hospital
08.1994 - Current
Medical Assistant
Greenville Family Practice
05.1993 - 08.1994
Vocational - Medical Assisting
National Education Center
Some College (No Degree) - Nursing
Trinity Valley Community College