Summary
Overview
Work History
Education
Skills
Timeline
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Daniya Najm

Frisco

Summary

Versatile and dynamic, with a proven track record for enhancing customer satisfaction and streamlining operations. Skilled in financial management and employee coaching, I excel in high-pressure environments, ensuring both customer delight and operational efficiency. My experience spans from infant care to supervising shifts, showcasing my ability to adapt and thrive in diverse settings.

Overview

6
6
years of professional experience

Work History

Private Nanny

Entrepreneurship
12.2023 - Current
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Built positive and nurturing environments to support child social and emotional growth..
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Taught children basic life skills, manners and personal hygiene.

Shift Supervisor

Starbucks
06.2022 - 12.2023
  • Completed store opening and closing procedures and balanced tills.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Implemented policies and standard operating procedures for continuous improvement.

Barista

Starbucks
11.2021 - 06.2022
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Adhered to all sanitation and health guidelines.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.

Assistant Manager

Edith's French Bistro
05.2021 - 11.2021
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs..
  • Accurately balance cash intake nightly and make sales report for the day.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Server

Edith's French Cafe
02.2019 - 05.2021
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Education

High School Diploma -

Plano Senior High School
Plano, TX

Associate of Applied Science - Sonography

Collin County Community College
Plano, TX
01-2028

Skills

  • Time management
  • Ability to work under pressure
  • Sales monitoring
  • Financial management
  • Employee coaching
  • Infant care

Timeline

Private Nanny

Entrepreneurship
12.2023 - Current

Shift Supervisor

Starbucks
06.2022 - 12.2023

Barista

Starbucks
11.2021 - 06.2022

Assistant Manager

Edith's French Bistro
05.2021 - 11.2021

Server

Edith's French Cafe
02.2019 - 05.2021

High School Diploma -

Plano Senior High School

Associate of Applied Science - Sonography

Collin County Community College

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Daniya Najm