Danka Pavlovic
Washington,DC
Summary
Hospitality professional with over 10 years of experience creating smooth, welcoming experiences at every event. I stay calm under pressure and handle challenges with confidence and care. I’ve had the honor of serving presidents, celebrities, and families — and I treat every guest with the same attention and respect. I also design custom fruit and vegetable arrangements that bring creativity and elegance to special occasions. Always learning, always improving, and committed to making people feel truly welcome.
Experienced with delivering top-tier service in banquet settings. Utilizes strong organizational and multitasking abilities to ensure efficient event operations. Knowledge of maintaining excellent guest relations and adapting to dynamic environments.
Overview
12
12
years of professional experience
Work History
Banquet Server
Willard Intercontinental
Washington, DC
01.2025 - Current
- Setting up and breaking down banquet event spaces, including arranging tables, chairs, linens, and buffet or beverage stations according to event specifications.
- Serving guests in a courteous and professional manner
- Ensuring guest satisfaction by maintaining a high level of customer service.
- Maintaining cleanliness and organization of workstations during the event
- Handling guest concerns or complaints with professionalism and escalated issues when needed
- National Gallery of Art, Kimpton Hotel, The Line, Windows Catering, Carmel Catering, Design Catering, Occasions Catering, Main Event Catering – Washington, DC | 2016 – 2020
Sales Representative
Piece of Cake Moving Company
Belgrade, Serbia
01.2022 - 01.2025
- Sold moving services for U.S.-based clients, closed deals and processed payments
- Managed CRM records and coordinated with logistics teams for scheduling
- Handled customer inquiries, complaints, and service upgrades
- Achieved monthly sales targets and nurtured long-term client relationships
Banquet Team Lead
Intercontinental The Wharf
Washington, DC
01.2018 - 01.2020
- Coordinated pre-event walkthroughs with clients and banquet captains
- Led team service with clear role distribution and smooth execution
- Ensured service aligned with event timelines and flow
- Communicated dietary needs and special requests to kitchen staff
- Updated supervisors on event flow, guest needs, and changes
- Served as main point of contact during events
- Led event breakdown and organized equipment
Event Services Entrepreneur (Freelance)
Dikabo
Washington, DC
01.2018 - 01.2020
- Rented and operated photo booths for weddings, corporate events, and private parties.
- Designed and sold custom fruit and vegetable decorations for events.
- Collaborated with event planners and clients to tailor offerings to event themes.
- Managed logistics, setup, customer service, and marketing independently
Administrative Assistant
USNIA – United States National Intelligence Agency
Washington, DC
01.2018 - 01.2019
- Managed daily office operations, including scheduling meetings, organizing files, and maintaining records.
- Answered and direct incoming calls, emails, and correspondence in a professional and timely manner.
- Assisted director in gathering information at initial client meeting
- Managed the payments, reports, and emails
Catering Supervisor
Adrianna’s Catering
Washington, DC
01.2014 - 01.2016
- Planned and organized catering events, including menus, equipment, and timelines
- Communicated with clients to confirm event details and accommodate special requests
- Trained and supported catering staff to maintain high service standards
- Collaborated with chefs, event planners, and vendors to ensure seamless event execution
- Resolved service issues promptly and professionally
Education
SDET Certificate - Software Development Engineer in Test
Cydeo
Virginia, USA01.2021
Bachelor of Science - Social work and social politics
University of Belgrade, Faculty of Political Science
01.2010
Skills
- Advanced English proficiency
- Proficient in technical skills
- Skilled in Microsoft Office tools
- Professional email correspondence
- Online research
- Jira project management
- Experience with Salesforce
- Proficient in Microsoft Teams and Slack
- Experienced with Meta Business Suite tools
PERSONAL SKILLS
- Collaboration
- Adaptability
- Organizational skills
- Attention to details
- Team player
- Creativity
- Interpersonal skills
- Problem – solving skills
- Customer skills
Languages
English
Full Professional
Serbian
Native or Bilingual
Timeline
Banquet Server
Willard Intercontinental
01.2025 - Current
Sales Representative
Piece of Cake Moving Company
01.2022 - 01.2025
Banquet Team Lead
Intercontinental The Wharf
01.2018 - 01.2020
Event Services Entrepreneur (Freelance)
Dikabo
01.2018 - 01.2020
Administrative Assistant
USNIA – United States National Intelligence Agency
01.2018 - 01.2019
Catering Supervisor
Adrianna’s Catering
01.2014 - 01.2016
Bachelor of Science - Social work and social politics
University of Belgrade, Faculty of Political Science
SDET Certificate - Software Development Engineer in Test
Cydeo