Dan Thomas
Birmingham,AL
Summary
Comprehensive Tech Support Project Manager adept at handling several technical support queries and concerns per day. Recognized for resolving several problems in any given week and consistently meeting performance benchmarks in all areas. Hardworking and tech-savvy to prioritize workload.
Overview
10
10
years of professional experience
Work History
Software Engineer (Microsoft)
Dixon and Hughes
02.2020 - 06.2022
- Developed in house web applications and automated audit systems using Microsoft Suite, SQL, .Net, Bootstrap, Javascript, C#
- Automated data reports utilizing SQL for Business Leaders while allowing more time to drive company sales and free up 25 hours a week of manual reporting
- Provided Tier 3 support for clients and increased product adoption rate
Technical Developer Project Manager
CGI
06.2015 - 09.2019
- Project managed and developed a central asset portal utilizing SharePoint, HTML, CSS, and Javascript for high ARR client: National Power Company which improved workflow performance and technical ROI
- Developed Sharepoint mergers and acquisitions portal for National Power Company resulting in easily accessible Power BI dashboard reporting
- Created an online customer service website utilizing SQL, Javascript, C#, ASP.Net, MVC, Lync. VBHTML for Protective Life Insurance improving customer retention and sentiment
Seasonal Intern
Computer Technology Solutions
05.2014 - 08.2014
- Developed internal web application using MVC.Net, Entity Framework, HTML, CSS, BootStrap, Javascript, and jQuery
- Performed quality assurance testing and deployed application with continuous customer support
Seasonal Intern
BlueCross BlueShield of AL
05.2013 - 08.2013
- Gathered data for market research projects and analyzed findings to make recommendations
- Researched industry trends and competitor strategies to inform decision making
- Managed customer inquiries through phone calls, emails, or other forms of communication
Seasonal Intern
Protective Life Insurance Company
05.2012 - 08.2012
- Gathered requirements for and developed data cube on insurance policy metrics
- Deployed data cube solution and performed knowledge transfer for ongoing support by company
Education
Bachelor of Science - Computer Science & Cybersecurity
Covenant College
Lookout Mountain, GASkills
- Technical Development and Support
- SharePoint, Net, Javascript, HTML, CSS, SQL Development
- Customer Support and Retention
- B2B and B2C Client Account Management
- Technical Project Manager
- IT Support
- Dashboard Creation
- Scrum
- System Administration
- Project Documentation
- Operational Analysis
Timeline
Software Engineer (Microsoft)
Dixon and Hughes
02.2020 - 06.2022
Technical Developer Project Manager
CGI
06.2015 - 09.2019
Seasonal Intern
Computer Technology Solutions
05.2014 - 08.2014
Seasonal Intern
BlueCross BlueShield of AL
05.2013 - 08.2013
Seasonal Intern
Protective Life Insurance Company
05.2012 - 08.2012
Bachelor of Science - Computer Science & Cybersecurity
Covenant College
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