Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Shane Bedasee

Shane Bedasee

Wellington,USA

Summary

Experienced software engineer and technical writer specializing in the Microsoft ecosystem, with a proven track record of developing comprehensive guides, automating documentation processes, and enhancing user engagement through technical support and content development. Adept at collaborating closely with cross-functional teams to deliver high-quality technical solutions that improve end-user experience.

Overview

10
10
years of professional experience

Work History

LEAD SOFTWARE ENGINEER (Microsoft Contractor)

Experis US Inc.
08.2017 - 07.2024
  • Support all aspects of Office 365, Exchange Online/ hybrid, SharePoint Online/ hybrid, Azure, OneDrive for Business, Yammer, Skype for Business, Office Suite. Guide customers through mail migrations from Exchange on-premises servers, Gmail and other IMAP servers, and onboarding their services to Office 365.Assisted in configuring DNS records and domain configuration and management. Supported Active Directory infrastructure configured with Office 365 via Directory Synchronization or Azure AD Connect. Setup Skype for Business, PSTN conferencing, cloud PBX server configuration. Assisted other engineers in resolving highly technical issues.
  • Build customer-facing knowledge-based wizards to guide customers through setting up their environment with Office 365. Assisted with creating wizards for Exchange Online, Skype for Business, Microsoft Intune, Yammer, SharePoint Online, OneDrive for Business, Azure, and RMS, wrote wizards in html formatting with JavaScript add-ins. Used Compozer to manage html codes; Used FileZilla to upload files to pre-production server, Built aka.ms links for Microsoft content. Published wizard: aka.ms/yammerdeploy.
  • Supervisor: Chris Ervin

LEAD SOFTWARE ENGINEER (Microsoft Contractor)

Experis US Inc.
05.2015 - 08.2017
  • Support all aspects of Office 365, Exchange Online/ hybrid, SharePoint Online/ hybrid, Azure, OneDrive for Business, Yammer, Skype for Business, Office Suite. Guide customers through mail migrations from Exchange on-premises servers, Gmail and other IMAP servers, and onboarding their services to Office 365.Assisted in configuring DNS records and domain configuration and management. Supported Active Directory infrastructure configured with Office 365 via Directory Synchronization or Azure AD Connect. Setup Skype for Business, PSTN conferencing, cloud PBX server configuration. Assisted other engineers in resolving highly technical issues.
  • Supervisor: Michael Hovan

SOFTWARE ENGINEER (Microsoft Contractor)

Teleperformance
02.2014 - 05.2015
  • Support all aspects of Office 365, Exchange Online. Exchange Online support (Mailbox configuration, troubleshooting migration errors, permissions etc.). Exchange mailbox migration support. Microsoft Outlook 2007 – 2013 support (Configuring Exchange Online, troubleshooting sync errors general profile and client troubleshooting and resolution). Domain name and DNS configuration Office 365 initial desktop setup support. Active Directory/Directory Synchronization and Hybrid Deployment support. Assisted customers with troubleshooting issues by using CheckMyPC, OFFCAT, TestConnectivity, Desktop Setup tool etc. Basic assistance with troubleshooting synchronization issues with DirSync, ActiveSync, and Hybrid deployment.
  • Supervisor: David Smith

Education

Cybersecurity/Computer Studies

University of Maryland University College

Skills

  • Collaboration: Experienced in working closely with designers, developers, and copywriters to gather information and ensure accuracy of technical content
  • Research and Analysis: Capable of conducting thorough research to understand complex technical concepts and translate them into easy-to-understand documentation
  • Communication Skills: Strong ability to communicate technical information effectively to both technical and non-technical audiences
  • Documentation Tools: Proficient in using documentation tools such as Microsoft Word, Confluence, Markdown, and Adobe FrameMaker
  • Quality Assurance: Experience in performing QA checks on documentation to ensure accuracy, consistency, and adherence to style guidelines
  • Agile Methodologies: Familiar with Agile and Scrum methodologies, participating in daily stand-ups, retrospectives, and sprint reviews
  • Visio Diagrams: Skilled in using Visio diagrams to create clear and structured setup guides for Microsoft products, enhancing usability and understanding for end users
  • Adaptability: Able to quickly learn new tools and technologies and adapt to changing project requirements and environments
  • Front-End Development:
  • Languages: HTML, CSS, JavaScript, TypeScript
  • Frameworks & Libraries: React, Angular, Vuejs
  • Tools & Technologies: Responsive Design, Cross-Browser Compatibility, Web Performance Optimization
  • Microsoft 365 Expertise:
  • Applications: SharePoint Online, Teams, Exchange Online, OneDrive for Business, Microsoft 365 Admin Center
  • Integration: Customizations and configurations for Microsoft 365 services
  • Troubleshooting: Diagnosing and resolving issues with Microsoft 365 apps and services
  • PowerShell:
  • Scripting: Automating tasks and administrative functions for Microsoft 365 environments
  • Modules: Exchange Online PowerShell, SharePoint Online Management Shell, Microsoft Teams PowerShell
  • Skills: User management, license assignments, reporting, and batch processing
  • Tools & Technologies:
  • Version Control: Git, GitHub
  • CI/CD: Jenkins, GitHub Actions (for deployment automation)
  • Cloud Platforms: Microsoft Azure
  • Development Practices:
  • Agile/Scrum: Participating in sprint planning, daily stand-ups, and retrospectives
  • Testing: Ensuring code quality with unit tests, integration tests, and cross-browser testing
  • Documentation: Creating and maintaining technical documentation and user guides
  • Soft Skills:
  • Communication: Effective verbal and written communication with end-users and stakeholders
  • Problem-Solving: Analytical skills to troubleshoot and resolve complex technical issues
  • Customer Service: Providing high-quality support and guidance to users of Microsoft 365 products
  • Adaptability: Staying current with updates and changes in Microsoft 365 and front-end technologies
  • Additional Skills:
  • Security: Understanding of security best practices in cloud environments
  • Performance Monitoring: Utilizing tools to monitor and improve application performance
  • User Training: Developing and delivering training materials and sessions for end-users
  • Cloud computing expertise
  • Software architecture design
  • Mobile application development
  • Technical leadership
  • Documentation protocol design

Accomplishments

  • Created a Microsoft tutorial app for IOS devices that breaks down common scenarios that customers would call in requesting assistance for. This app enables users to access easy to use directions on how to perform common tasks in Office 365, Exchange Online, OneDrive for Business, SharePoint Online, Skype for Business, and Yammer. This would include migrating to Exchange Online, setting up shared mailboxes, public folders, users, SharePoint sites, and many more common tasks. The name of the app is “Common task guide for Office 365”. The app was published April 2016 for Apple’s iOS devices.
  • Common Task Guide for Office 365 (Now deprecated)
  • Https://appadvice.com/app/common-task-guide-for-office-365/1082827038

Timeline

LEAD SOFTWARE ENGINEER (Microsoft Contractor)

Experis US Inc.
08.2017 - 07.2024

LEAD SOFTWARE ENGINEER (Microsoft Contractor)

Experis US Inc.
05.2015 - 08.2017

SOFTWARE ENGINEER (Microsoft Contractor)

Teleperformance
02.2014 - 05.2015

Cybersecurity/Computer Studies

University of Maryland University College

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Shane Bedasee